About MSF USA | Doctors Without Borders

Doctors Without Borders/Médecins Sans Frontières (MSF) is an independent international organization that provides medical care to the people who need it most. The organization cares for people affected by conflict, disease outbreaks, disasters, and social exclusion in more than 70 countries. MSF offers medical humanitarian assistance solely based on need, regardless of race, ethnicity, religion, or politics. Our international project teams include medical, logistical, and administrative staff, most of them hired locally and working with their own communities. Our actions are guided by medical ethics and the principles of independence, impartiality, and neutrality. We also bear witness and speak out about the experiences of our colleagues and patients.

MSF USA is one of 24 sections supporting the global movement, primarily through staff recruitment, fundraising, advocacy, and communications. We welcome candidates who bring a wide variety of backgrounds and experiences to join us in working toward MSF’s social mission.

ROLE OVERVIEW
The Individual Giving & Strategic Philanthropy Coordinator combines project management, strategic support, and donor engagement to accelerate growth for this highly valuable audience unit, ensuring it delivers exceptional fundraising results for the organization’s mission. This role ensures the unit runs smoothly by assisting with planning, budgeting, and project management, acting as a key liaison between teams and departments to align efforts. The Coordinator engages unmanaged donors, crafts personalized communications, and supports donor events to drive loyalty. The role moves forward issues for individual giving donors, while grounding the team in wider use of our CRM, developing reports and analyzing trends.. They champion adoption of new technologies across the unit to enhance efficiency. A creative problem-solver and skilled collaborator, they work with stakeholders at various levels to achieve project milestones. Working closely with the Senior Director, the role is pivotal to advancing strategic objectives and implementing continuous improvements.

DEPARTMENT ACCOUNTABILITIES

Prospecting
Pursue strategic opportunities in coherence with MSF-USA´s strategy, that create long-term value for the movement by identifying and developing new audience segments or donors for its mission.

Donor Cultivation, Engagement and Management
Build trust and loyalty with potential and existing donors. At the simplest level, update donors on activities. At a more complex level, build long-term relationships with key donors and key donor segments. Take overall responsibility for designing, developing, and delivering the donor engagement strategy. May be through channels or through personal relationships.

Fundraising
Secure reliable, sustainable and efficient resources in alignment with MSF-US commitments.

Brand Positioning
Drive awareness and consideration through brand positioning based on the brand strategy and implement brand plans.

Best-in-Class Fundraising Systems and Capabilities
Deploy and champion the latest technological systems and capabilities that push the boundaries of what Development can produce for its donors.

ROLES SPECIFIC OUTCOMES

Project Management
Deliver small-scale or medium-scale projects while working within an established program management plan.

Stakeholder Management
Plan and deliver stakeholder engagement activities to develop effective project working relationships and to ensure that stakeholder needs and concerns are identified and met.

Budget
Deliver a budget for an area of the organization or conduct complex analyses on budget progress in other areas of the organization.

Customer Relation Management (CRM) Data
Oversee the implementation and maintenance of the donor relationship management system within the area of responsibility, identifying and communicating opportunities for system improvement that may enhance the management of donor relationships.

Donor Relationship Management (Account Management)
Develop and implement a donor contact plan to communicate programmatic initiatives and engage the donors in relevant sales campaigns. Act as first point of contact for donor queries and complaints and resolve these, referring complex issues to others and ensuring that the donor receives an appropriate response.

Fundraising Events Development and Design
Coordinates event logistics such as scheduling, preparing materials, and liaising with vendors. Contributes to the creation of digital content for event promotion and assists in the ideation and planning of unique fundraising events. Supports preparation of business cases for innovative fundraising events.

These core accountabilities should not be construed to contain every function/responsibility that may be required to be performed by an incumbent in this job. Incumbents are required to perform other functions as assigned.

COMPLEXITY AND PROBLEM-SOLVING SKILLS

Works without supervision and provides technical guidance when required to orient the organization around delivering to the key needs of their donors.
Works without supervision and provides technical guidance when required to quickly and effectively establish trust with donors.
Works without supervision and provides technical guidance when required to explore the depth and breadth of a problem, draw out the implications of not changing, and help clients self-discover and articulate the value of a solution.
Works without supervision and provides technical guidance when required to uncover clients’ explicit needs and/or unforeseen opportunities and challenges.
Works without supervision and provides technical guidance when required to articulate the donor needs in the donors’ business language and context

BEHAVIORAL COMPETENCIES

THOUGHT: How MSF USA staff understand the organization, manage complexity, and contribute by creating the new and different

People Focus
Builds strong relationships and delivers solutions geared to aiding others. Solicits feedback and data; conveys a clear understanding of the level of service the team is providing; takes action when standards are not met by team; aligns processes with organizational needs.

Manages Complexity
Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skillfully separates root causes from symptoms.

Global Perspective
Takes a broad view when approaching issues, using a global lens. Shows global thinking at work; adjusts organizational practices to meet the unique needs of different regions or countries. Uses a broad perspective when addressing issues and challenges.

Cultivates Innovation
Creates new and better ways for the organization to be successful. Approaches professional work in unique or innovative ways. Offers original ideas. Appreciates others' creative ideas and solutions and provides helpful input to enhance them.

RESULTS: MSF USA staff achieve results by cultivating a forward-thinking environment that produces solutions for changing stakeholder needs.

Drives Results
Consistently achieves results, even under tough circumstances. Regularly pushes self to achieve outstanding outcomes; consistently establishes bold goals for own performance; is passionate about excellent results and significant contributions. Shows great tenacity to complete goals/initiatives in a timely way.

PEOPLE: MSF USA staff understand their impact on others through collaboration and inclusion of different perspectives to achieve common goals.

Collaborates
Builds partnerships and works collaboratively with others to meet shared objectives. Readily involves others to accomplish goals; stays in touch and shares information; discourages "us versus them" thinking; shows appreciation for others' ideas and input.

Values Differences
Recognizes the value that different perspectives and cultures bring to an organization. Confronts stereotyping and offensive comments promptly. Consistently behaves with great sensitivity toward differences in cultural norms, expectations, and ways of communicating.

Communicates Effectively
Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.

SELF: MSF USA staff demonstrate self-awareness by having an open mindset and by continuously seeking opportunities to learn, grow, and improve.

Instills Trust
Gains the confidence and trust of others through honesty, integrity, and authenticity. Models honesty and authenticity and encourages others to be up front with one another. Demonstrates reliability and places a strong emphasis on the team meeting its commitments. Fairly represents others' positions.

Manages Ambiguity
Operates effectively, even when things are not certain or the way forward is not clear. Responds effectively to unclear situations, seeks to resolve ambiguity and make progress. Seeks guidance on how to adapt to changes, responds with appropriate composure and effectiveness.

Situational Adaptability
Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considers the needs of clients, constituents, and the organization; shifts priorities appropriately.

TECHNICAL COMPETENCIES

Plans and Aligns
Planning and prioritizing work to meet commitments aligned with MSF-USA goals.

Financial Acumen
Interprets and applies understanding of key financial indicators to make better business decisions.

Tech Savvy
Anticipating and adopting innovations in organizational digital and technology applications.

Data Collection and Analysis
The ability and skill to determine and analyze trends from data that is collected to assist in compiling reports that will help in decision-making.

Project Management Skills
The ability and skill to plan and manage small project work assignments within desired cost, time and quality parameters.

Presentation and Written Communication Skills
The ability to develop and deliver clear, concise, and professional written and verbal communications tailored to diverse audiences. Includes preparing and presenting information in a structured, compelling manner, adapting tone and format to the context, and ensuring accuracy and clarity across all documentation and correspondence.

SUPERVISORY RESPONSIBILITY
• No supervisory responsibility.

DESIRED QUALIFICATIONS & EXPERIENCE
• Minimum 3+ years relevant experience in a business environment
• Proficiency in budgeting and associated tasks. Experience with budgeting tools like Prophix a plus.
• Project management experience, including demonstrated ability to identify and anticipate obstacles, and judge when and how to engage key stakeholders with discretion. Experience with project management tools like Asana a plus.
• Experience engaging donors on telephone, at events, or other activities.

• Self-starter with strong time management and organization skills.
• Attention to detail and deadlines.
• Ability to prioritize well under pressure while maintaining a positive attitude.
•Demonstrated ability to be an activator; proactively initiates and drives projects forward.
• Comfortable speaking directly with donors and external stakeholders, cultivating relationships, and addressing inquiries with confidence.
• Excellent interpersonal, presentation, and persuasive skills.
• Enthusiastic team player, comfortable in an “all hands-on deck” environment; able to operate and collaborate across multiple teams and thrive in a fast-paced culture.

PREFERRED SKILLS
• Fundraising experience in Sustainer Giving, Midlevel Giving, Leadership Giving, Major Gifts or Planned Giving
• Familiarity with donor-advised fund giving, IRA giving, and other complex asset giving strategies.
• An ability to clearly communicate complex problems and solutions in an impactful manner.
• Previous experience with a comparably large nonprofit, agency, or corporation.
• Integrity and scrupulous adherence to donor privacy and confidentiality.
• Experience in Tableau a plus.

TRAVEL REQUIREMENTS
Ability to travel for donor visits, MSF events, and industry events, with up to 25% of time spent traveling.

COMPENSATION
$78,399 to $117,599- In alignment with MSF USA’s compensation framework, new hires are offered between the minimum and midpoint of the range based on relevant experience, skills, and internal equity.

Equal Opportunity and Accommodations Statement:
MSF-USA is dedicated to creating a diverse, impartial, and inclusive workforce. We are an equal opportunity employer and do not discriminate based on gender identity or expression, sexual orientation, race, religion, age, national origin, disability, marital status, pregnancy status, veteran status, genetic information, or any other differences as per applicable laws.

We also provide reasonable accommodations for individuals with disabilities or religious beliefs and practices. If you require accommodations during the application process, please contact us at recruitment@newyork.msf.org.

We strongly encourage individuals from underrepresented communities in the Humanitarian Aid sector to apply.

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Coordinator, Individual Giving & Strategic Philanthropy