Description

Now Hiring: Inspection Services Coordinator

Housing Services Core | Housing Improvements Department
Full-Time | Regular | Onsite (Spokane, WA)

SNAP is seeking a motivated, experienced leader to join our Housing Services Core as an Inspection Services Coordinator. This is a key supervisory and operational role supporting SNAP’s Weatherization Program and related housing initiatives—ideal for a professional who thrives at the intersection of leadership, compliance, and community impact.

Why Join SNAP?

At SNAP, we’re committed to strengthening communities, improving housing stability, and supporting vulnerable populations. We value diversity, equity, collaboration, and excellence, and we’re proud to offer meaningful work that makes a real difference in people’s lives.

Position Overview

The Inspection Services Coordinator provides leadership and operational oversight for housing inspection activities, ensuring high-quality production, regulatory compliance, effective contractor oversight, and exceptional customer service. This role directly supports staff development, program performance, and SNAP’s broader housing and energy efficiency goals.

You’ll work closely with program leadership, auditors, inspectors, contractors, and community partners to ensure programs are delivered efficiently, safely, and in full compliance with local, state, and federal requirements.

Key Responsibilities

Program Leadership & Operations

Coordinate and oversee housing inspection workflows to ensure efficiency, quality, and consistency
Monitor production targets, timelines, budgets, and program performance
Support program evaluation, revenue analysis, and scope-of-work development
Collaborate with auditors and program leadership on project costing and funding sources

Supervision & Staff Development

Recruit, train, supervise, and evaluate auditors, QCI inspectors, and data operations staff
Set clear expectations, provide coaching, and support professional development
Ensure staff have appropriate tools, equipment, and safety training
Provide on-site technical guidance and leadership support

Contractor & Project Oversight

Evaluate single-family and multi-family weatherization projects
Collaborate with property owners on scopes of work and financial contributions
Oversee contractor qualification, procurement, and quality standards
Review and update contractor manuals, agreements, and documentation

Compliance & Quality Assurance

Ensure compliance with SNAP policies and Department of Commerce Weatherization requirements
Review project files for accuracy, completeness, and regulatory alignment
Communicate policy updates and procedural changes to staff
Provide input on proposed regulations impacting Housing Services

Customer Service & Community Engagement

Oversee resolution of client inquiries and complaints
Support public relations, marketing, billing, and reporting activities
Represent SNAP on community committees, boards, and events when authorized

Organizational Leadership

Foster an inclusive, respectful, and professional work environment
Serve as an ambassador for SNAP’s mission and values
Maintain strict confidentiality and ethical standards
Perform related duties and special projects as assigne

Compensation & Benefits

Starting Salary: $26.93 – $30.14 per hour (DOE)
Full Pay Range: $26.93 – $42.41 per hour
Benefits Package Includes:
- Medical, dental, life & LTD insurance
- Paid Time Off (PTO)
- 403(b) retirement plan

Interested applicants must submit a completed SNAP application and resume:

Applications are reviewed as received. Position is open until filled.

Equal Opportunity & Accommodations

SNAP values diversity in its workforce and is committed to Equal Opportunity and Affirmative Action.
To request accommodations during the application process, please email employment@snapwa.org.

Qualifications

Minimum Qualifications

Required: Some combination of education and experience totaling four years’ experience in all phases of residential construction planning and management such as preparing bid documents and awarding contracts. Including at least 2 years of supervisory experience.
Preferred: Bachelor’s degree and three years of work experience in a related field such as nonprofit housing, project management, program management and/or energy efficiency improvements. Including 3 years of supervisory experience.

Knowledge, Skills, and Abilities

Demonstrated ability to empathize with and advocate for low-income and vulnerable populations while maintaining strict confidentiality of personal information.
Strong managerial and leadership skills, including planning, delegation, time management, staff selection, supervision, performance evaluation, and conflict resolution.
Willingness and ability to learn single-family and multi-family weatherization and rehabilitation techniques, materials specifications, and applicable building codes.
Excellent oral and written communication skills, with the ability to convey information clearly, accurately, and in a timely manner.
Proven ability to monitor, evaluate, and improve production levels and to effectively identify and resolve quality control issues.
Ability to read, interpret, and apply complex regulations, policies, and building codes.
Knowledge of, and ability to implement, WISHA/OSHA safety regulations and best practices.
Exceptional interpersonal skills with the ability to foster a collaborative team environment and work effectively with diverse populations.
Ability to establish and maintain effective working relationships with local, state, and federal agencies.
Must be proficient in Microsoft Office Suite including Word, Excel and Outlook. Must be proficient with data entry, data tracking and utilizing databases. Salesforce experience is a plus.
Strong organizational skills with the ability to coordinate workflow and meet deadlines.
Ability to establish and maintain effective working relationships with community members and local, state, and federal public and private organizations.

Training and Certifications

Valid driver’s license with a satisfactory driving record.
Lead Safe Work Practices training (provided by the Agency).
Safety training (ongoing).
BPI/QCI certification required within 12 months of starting position (training and certification provided by the Agency).

Work Environment and Physical Requirements

This position is primarily performed in an office environment but requires regular local travel to residential and multi-family work sites. Occasional domestic air travel may be required. Work is performed in seasonal heat and cold and may include entry into confined spaces such as attics and crawl spaces. The position may require working on rooftops and in other potentially hazardous areas.

Employees may be exposed to dusty, wet, muddy, poorly ventilated, and occasionally unsanitary conditions, as well as fumes and substances including paint, solvents, and other construction-related materials.

The statements contained herein describe the scope of the responsibility and essential functions of this position, but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

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Inspection Services Coordinator