Description

Job Summary:

Under the direct supervision of the Director of Operations, the Unit Director oversees the daily operations of the designated Boys & Girls Club site (during school-year and/or summer programs). This role centers on creating emotionally and physically safe environments that are welcoming, predictable, and empowering for all youth. Key responsibilities include program and service delivery, staff supervision and development, facilities and budget management, community and family engagement, and trauma-informed leadership that nurtures growth, trust, and belonging.

Responsibilities:

BGCBC Culture

Model and promote the trauma-informed values of the Boys & Girls Clubs of Benton County, including dignity, inclusion, emotional safety, empowerment, and relationship-building.
Ensure that all programs are welcoming, respectful, and responsive to the diverse identities, experiences, and needs of youth and their families.
Use strength-based approaches to support youth development and affirm each member’s voice, culture, and lived experience.

Leadership

Create and maintain an emotionally and physically safe Club environment that supports positive youth development and healing-centered engagement.
Offer activities and opportunities that promote purpose, choice, autonomy, and individual empowerment.
Encourage member-led activities and leadership opportunities that build confidence, belonging, and identity.
Ensure staff consistently offer predictable structure and constructive feedback to guide skill development and behavior in respectful, developmentally appropriate ways.

Club Operation and Administration

Ensure the Club meets programmatic, relational, and revenue goals with an emphasis on youth-centered outcomes and inclusive practices.
Uphold and implement all BGCBC policies with a trauma-informed mindset—balancing structure with flexibility, empathy, and relationship repair where needed.

Program Planning and Management

Develop and implement programs that reflect the diverse needs, strengths, and interests of youth and their communities.
Prioritize culturally responsive, gender-affirming, and developmentally appropriate programming.
Maintain accurate attendance, participation, and outcome records with sensitivity to confidentiality and a focus on continuous improvement.
Partner with families, community organizations, and volunteers to foster a network of trust and collaborative care for youth.

Community Collaboration and Partnerships

Build and maintain reciprocal relationships with families, schools, and community partners that prioritize connection, consistency, and shared goals.
Represent the Club with professionalism, empathy, and cultural humility.

Managing a Safe and Positive Environment

Understands and follows policies and procedures to include but not limited to conduct of member policies, supervision of members policies, employee to member policies, member safety polices, child abuse and neglect policies, member health policies, transportation and field trips policies, the club safety/contingency plan, and the procedures for reporting incidents/accidents during program hours.
Assures program safety and safety of staff, volunteers, visitors, members and daily operations. Communicates emergency procedures to all using facility.
Enforce safety policies and procedures while modeling trauma-informed responses to behavior, conflict, and crisis situations.
Ensure all program areas are emotionally safe, well-maintained, and accessible.
Promote a culture of positive mentorship, emotional regulation, and restorative practice among staff and youth.

Human Resource Management

Organizes, directs and supervises the daily operations of a Club, including staffing program scheduling and work flow. Leads, creates, and evaluates Program development and implementation.
Manages the Club staff and volunteers according to the practices and policies developed by BGCBC.
Train, supervise and evaluate operations staff within the Club. Conduct regular meeting with staff to for timely communications.
Must participate in required trainings by the Club, County, State and/or funder.

Financial Management and Development

Create and understand annual budget. Monitors monthly budget reports for Club, take action upon discover of a revenue or expense variance.
Maintains accurate documentation of Club operations and prepares timely reports.

Marketing and Public Relations

Increase visibility of Club programs via posting of daily schedule, announcements of upcoming events and the dissemination of timely information for the development of advertising and promotion through mailings, fliers and media releases.

Additional Responsibilities:

Make purchases as needed for program activities
May oversee special programs and/or events (i.e. Keystone, Youth of the Year and Awards Programs), and/or participate in the implementation of other unit activities as necessary.
Will be required to drive Club van periodically.
May consult with parents concerning member and Club issues.
Will be responsible for light housekeeping and cleaning.
Performs other related duties as assigned.

Relationships:

Internal: Maintain daily contact with Club staff (professional and volunteer), youth members, and supervisor to receive/provide information, discuss issues, explain instructions, and advise. External: Maintain contact with external community groups, schools, and members' parents.

Qualifications

Skills/Knowledge Required:

Bachelor's degree from an accredited college or university or a combination of education and experience in youth development.
Able to instruct, coach, and direct varied activities.
Able to plan and implement quality programs for youth.
Exercise independent judgment and initiative within general policy guidelines.
Strong communication skills, both verbal and written.
Group leadership skills, including an understanding of group dynamics.
Demonstrated organizational, staff and project management abilities.
Mandatory CPR and First Aid Certifications.
Valid Drivers License.

Physical Requirements/Work Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is required to: sit regularly, use hands to handle, and/or feel; talk and hear. The employee must occasionally walk and lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. Employee may be required to drive for errands.

Disclaimer:

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.

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