Full-time

Description

The Philanthropy Operations and Stewardship Specialist serves as the department’s lead philanthropy operations professional, responsible for the systems, data, processes, and stewardship infrastructure that support fundraising success. This role leads donor CRM administration, data governance, reporting, and stewardship workflows, ensuring data integrity and operational excellence. Through analysis and independent judgment, the Specialist identifies opportunities to strengthen fundraising effectiveness, improve efficiency, and increase philanthropic revenue.

Key Responsibilities:

Philanthropy Operations & CRM Administration:

Lead administration and continuous improvement of the donor CRM and philanthropy systems
Establish data standards, workflows, automation, and quality controls
Serve as subject matter expert on donor data, reporting, and stewardship processes
Analyze donor and campaign data to inform fundraising strategy

Annual Giving:

Lead annual giving program for donors up to $5,000
Coordinate direct mail and digital campaigns, including segmentation, vendor coordination, and results tracking

Stewardship & Donor Experience:

Design and improve donor stewardship systems and workflows
Develop automated, data-driven donor engagement processes
Support staff, Board members, and volunteers in stewardship and recognition efforts

Research & Analytics:

Conduct prospect research and develop donor profiles
Analyze donor behavior and fundraising performance to identify trends and opportunities

Operations & Events:

Lead process improvements and operational projects
Coordinate donor engagement events, including tours and small gatherings
Collaborate with internal stakeholders to align data, stewardship, and fundraising priorities

Support the mission and values of Goodwill Northern Michigan
Maintain confidentiality of donor information
Perform other duties as assigned

Requirements

Education and Experience:

Bachelor’s degree in nonprofit management, business, communications, data analytics, information systems, or related field; or equivalent experience
3–5 years of experience in fundraising operations, CRM/database administration, or a related field
Experience managing donor databases/CRM systems, including data integrity, reporting, segmentation, and workflows
Experience supporting fundraising campaigns, annual giving, or donor stewardship initiatives

Skills and Competencies:

Strong analytical skills with the ability to interpret data and inform decision-making
Demonstrated ability to design and improve systems, processes, and workflows
Strong project management and organizational skills
Ability to work independently and exercise sound judgment
Effective collaboration with staff, leadership, Board members, and external partners
Proficiency in Microsoft Office, CRM systems, and fundraising tools
High attention to detail and commitment to data accuracy and confidentiality

Working Conditions:

Hybrid work arrangement
Routine sitting, standing, and occasional lifting up to 25lbs
Occasional local travel and flexible schedule, including evenings or weekends

Goodwill Northern Michigan

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Philanthropy Operations and Stewardship Specialist