The Philanthropy Operations and Stewardship Specialist serves as the department’s lead philanthropy operations professional, responsible for the systems, data, processes, and stewardship infrastructure that support fundraising success. This role leads donor CRM administration, data governance, reporting, and stewardship workflows, ensuring data integrity and operational excellence. Through analysis and independent judgment, the Specialist identifies opportunities to strengthen fundraising effectiveness, improve efficiency, and increase philanthropic revenue.
Key Responsibilities:
Philanthropy Operations & CRM Administration:
- Lead administration and continuous improvement of the donor CRM and philanthropy systems
- Establish data standards, workflows, automation, and quality controls
- Serve as subject matter expert on donor data, reporting, and stewardship processes
- Analyze donor and campaign data to inform fundraising strategy
Annual Giving:
- Lead annual giving program for donors up to $5,000
- Coordinate direct mail and digital campaigns, including segmentation, vendor coordination, and results tracking
Stewardship & Donor Experience:
- Design and improve donor stewardship systems and workflows
- Develop automated, data-driven donor engagement processes
- Support staff, Board members, and volunteers in stewardship and recognition efforts
Research & Analytics:
- Conduct prospect research and develop donor profiles
- Analyze donor behavior and fundraising performance to identify trends and opportunities
Operations & Events:
- Lead process improvements and operational projects
- Coordinate donor engagement events, including tours and small gatherings
- Collaborate with internal stakeholders to align data, stewardship, and fundraising priorities
- Support the mission and values of Goodwill Northern Michigan
- Maintain confidentiality of donor information
- Perform other duties as assigned
