Description

The Food Pantry Assistant Manager supports GraceWorks Ministries’ goals, values and philosophy by exhibiting the following behaviors: excellence, quality service, commitment and accountability. As a member of the GraceWorks Ministries team, performance includes demonstration of the following accountabilities: communication, teamwork, job knowledge and leadership. 

POSITION SUMMARY

The Food Pantry Assistant Manager supports the day‑to‑day operations of the Food Pantry. This role requires flexibility, adaptability, and strong problem‑solving skills, as operations can shift quickly based on neighbor needs, volunteer availability, and inventory fluctuations. The environment is mission‑driven and team‑oriented, characterized by high activity, continuous volunteer engagement, and direct service to a diverse neighbor population.

PRIMARY DUTIES AND RESPONSIBILITIES include the following:

Neighbor Experience & Pantry Operations 

Lead the delivery of a welcoming, dignified shopping experience for all neighbors, ensuring they understand available options and receive high quality support throughout their visit. quality support throughout their visit.

Act as the first point of escalation for neighbor or volunteer concerns, using sound judgment and problem solving to ensure respectful, timely resolutions. solving to ensure respectful, timely resolutions.

Support enforcement of neighbor shopping guidelines with clarity, empathy, and consistency.

Volunteer Leadership & Coordination 

Own the onboarding, training, and ongoing development of pantry greeter and cart shopper volunteers to ensure they are equipped, confident, and aligned with pantry values.

Direct and coordinate volunteer assignments in real time, ensuring coverage, efficiency, and positive volunteer experience.

Provide immediate support in the event of volunteer shortages by reallocating tasks, adjusting workflows, or stepping into critical roles as needed.

Communicate proactively with volunteers—verbally and in writing—to inform, encourage, and reinforce expectations and updates.

Systems & Record Management 

Manage the accuracy and integrity of Salesforce neighbor appointment processes.

Assist in food inventory management.

Pantry Environment, Organization & Compliance 

Regularly update food pantry signage and maintain clear, ‘neighbor’ friendly product organization to support an efficient shopping experience. friendly product organization to support an efficient shopping experience. friendly product organization to support an efficient shopping experience.

Ensure the pantry remains clean, safe

Identify and implement improvements to enhance pantry layout, product flow, and storage practices, strengthening both efficiency and neighbor experience.

Communication & Continuous Improvement 

Maintain open communication with the Food Pantry Sr. Manager, providing timely updates on:

Volunteer engagement, challenges, and recommendations

Neighbor service patterns, concerns, and opportunities for improvement

Process gaps or inefficiencies, along with suggested solutions

Adapt quickly and effectively to changing needs, challenges, or operational priorities, taking initiative to address issues independently whenever possible.

Perform additional duties essential to the success of pantry operations with a proactive and ownership-driven mindset. driven mindset. driven mindset.

Qualifications

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Spoken and written proficiency in Spanish- Strongly preferred

Experience working with diverse populations, including individuals and families experiencing hardship.

Two years+ of customer service, hospitality, social services, or nonprofit experience

Prior supervisory or volunteer leadership experience Strongly preferred

EDUCATION

High School Diploma or GED required

Bachelor's degree in social services, Non-Profit management, Business preferred

Experience in food service, retail, warehouse operations, or inventory management is helpful but not required.

OTHER SKILLS

Strong interpersonal skills

Ability to converse in Spanish is a plus

Ability to communicate effectively with a diverse range of individuals

Highly developed organizational, planning and oral and written communication skills

Problem-solving skills

Ability to handle multiple tasks simultaneously

Computer literate with working knowledge of online apps, Word, Excel and other online databases

Ability to work effectively with others

Ability to lift and or move objects weighing up to 50lbs.

Good driving record and able to drive box truck or van

WORK ENVIRONMENT

Position is in a warehouse setting that involves everyday risks or discomforts that require normal safety precautions. May encounter hot working conditions, based on the season.

Graceworks Ministries

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Food Pantry Assistant Manager