DescriptionThe Food Pantry Assistant Manager supports GraceWorks Ministries’ goals, values and philosophy by exhibiting the following behaviors: excellence, quality service, commitment and accountability. As a member of the GraceWorks Ministries team, performance includes demonstration of the following accountabilities: communication, teamwork, job knowledge and leadership.
POSITION SUMMARY
The Food Pantry Assistant Manager supports the day‑to‑day operations of the Food Pantry. This role requires flexibility, adaptability, and strong problem‑solving skills, as operations can shift quickly based on neighbor needs, volunteer availability, and inventory fluctuations. The environment is mission‑driven and team‑oriented, characterized by high activity, continuous volunteer engagement, and direct service to a diverse neighbor population.
PRIMARY DUTIES AND RESPONSIBILITIES include the following:
Neighbor Experience & Pantry Operations
-
Lead the delivery of a welcoming, dignified shopping experience for all neighbors, ensuring they understand available options and receive high quality support throughout their visit. quality support throughout their visit.
-
Act as the first point of escalation for neighbor or volunteer concerns, using sound judgment and problem solving to ensure respectful, timely resolutions. solving to ensure respectful, timely resolutions.
Volunteer Leadership & Coordination
-
Own the onboarding, training, and ongoing development of pantry greeter and cart shopper volunteers to ensure they are equipped, confident, and aligned with pantry values.
-
Direct and coordinate volunteer assignments in real time, ensuring coverage, efficiency, and positive volunteer experience.
Systems & Record Management
Pantry Environment, Organization & Compliance
-
Identify and implement improvements to enhance pantry layout, product flow, and storage practices, strengthening both efficiency and neighbor experience.
Communication & Continuous Improvement
-
Adapt quickly and effectively to changing needs, challenges, or operational priorities, taking initiative to address issues independently whenever possible.
QualificationsQUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION
-
Experience in food service, retail, warehouse operations, or inventory management is helpful but not required.
OTHER SKILLS
-
Strong interpersonal skills
-
Ability to converse in Spanish is a plus
-
Ability to communicate effectively with a diverse range of individuals
-
Highly developed organizational, planning and oral and written communication skills
-
Problem-solving skills
-
Ability to handle multiple tasks simultaneously
-
Computer literate with working knowledge of online apps, Word, Excel and other online databases
-
Ability to work effectively with others
-
Ability to lift and or move objects weighing up to 50lbs.
-
Good driving record and able to drive box truck or van
WORK ENVIRONMENT
Position is in a warehouse setting that involves everyday risks or discomforts that require normal safety precautions. May encounter hot working conditions, based on the season.
