Description

YWCA Greater Cincinnati is dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all. This position plays a key role in supporting this mission through consistent and compassionate engagement.

YWCA Greater Cincinnati is committed to building a diverse workforce and strongly encourages applications from women, people of color, individuals with disabilities, veterans, and members of the LGBTQ+ community. We are an equal opportunity employer and strive to foster an inclusive environment where all individuals feel respected and valued.

JOB SUMMARY

The Intervention Coordinator is responsible for the delivery of direct case management services to survivors experiencing intimate partner/domestic violence while temporarily residing in shelter.

PRINCIPAL DUTIES & RESPONSIBILITIES

•   Develops and implements an individual case plan with each client assigned by the Client Services Manager.
•   Develops and revises safety plan with client, as needed.
•   Conducts case management meetings with all assigned clients (minimum of 2 per week).
•   Ensures the provision of up-to-date and viable information, options, and referral to shelter clients relative to legal, medical, counseling, housing, educational and employment opportunities.
•   Ensures provision of information relative to domestic violence and safety planning for each client.
•   Maintains appropriate client files in accordance with YWCA policies and procedures.
•   Collects and inputs client data into HMIS system, meeting timeliness and accuracy requirements.
•   Completes all tracking sheets and success stories required for funders.
•   Assists Advocate team with completing intakes assigned to their caseload within 24 hours of entering shelter.
•   Assists with medical and psychiatric emergencies.
•   Completes follow up meetings with clients to reset program expectations, when needed.
•   Participates and presents case management updates relative to client progress/status at scheduled case review meetings.
•   Plans and facilitates, at minimum, 1 topical group per week.
•   Submits financial request forms for all financial client assistance needs to Client Services Manager and completes invoicing process in Financial Edge system.
•   Periodically provides transportation, using company vehicles, for clients to attend outside appointments relative to housing, legal or medical needs.
•   Provides de-escalation support when conflicts occur among shelter clients and notifies when management support is needed.
•   Completes incident reports, when applicable.
•   Assists with unit turnover process and completes all necessary exit paperwork.

SECONDARY DUTIES & RESPONSIBILITIES

•   Assists with unit checks.
•   Answers the Hotline and business line.
•   Co-facilitates weekly house meetings.

•   Attends community meetings as a representative of the YWCA.
•   Tracks and distributes supplies, material goods, gift cards, gas cards, bus passes, and financial assistance funds.
•   Works with student placements as assigned.

ADDITIONAL DUTIES & RESPONSIBILITIES

•   Communicates any shelter/security problems to the Operations Manager.
•   Submit any needed work orders through Limble system.
•   Assists Client Services Manager with collection of statistical/programmatic information via HMIS system.
•   Meets regularly with Client Services Manager, bi-weekly supervision meetings and weekly case review meetings.
•   Attends mandatory staff meetings and training.
•   Assist with maintaining shelter cleanliness (sanitize office space, empty trash) and tidy up common areas.
•   Other duties as assigned by the Client Services Manager.

CLERICAL/GENERAL ADMINISTRATIVE

•   Responds to routine emails, phone calls, etc. within 24-48 hours.
•   Makes copies, prints documents, etc.
•   Upload client documentation, including notes in HMIS system, Microsoft TEAMS, and EmpowerDB.

Support to Management, Supervisors and Staff

Key Relationships
• Interacts with Client Services Manager, Advocate Manager, Operations Manager, Director of Shelter Services, Senior Director, YWCA staff, volunteers, student placements, clients, and representatives from outside agencies.

This job description is not intended to be all inclusive and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.

Qualifications

QUALIFICATIONS:

Education/Experience

Bachelor’s degree in Social Work, Human Services or a related field: or an equivalent combination of education and experiences.
Experience in working with persons who commit intimate partner violence.
Experience managing a high caseload volume.

Licenses/Credentials/Certifications

MSW, LSW preferred.
Bilingual preferred.

Skills/Specialized Knowledge/Abilities

Excellent writing skills.
Excellent communication skills.
Knowledge base about the dynamics of domestic violence and trauma-informed care.
Excellent time management and organizational skills.
Must demonstrate reliability, accountability, and the ability to manage work independently or collaboratively as needed.
Ability to show good judgment, maintain appropriate/professional boundaries, and follow through.
Ability to work with individuals from diverse socioeconomic and ethnic/racial backgrounds.
Ability to maintain highest confidentiality standards according to social service best practices, relevant licensing mandates and policies of the YWCA Greater Cincinnati.
Ability to reflect the YWCA mission to empower women and eliminate racism in work performance.

All employees are expected to contribute to a culture that advances the YWCA mission to eliminate racism, empower women, and promote peace, justice, freedom, and dignity for all.

WORKING CONDITIONS:

Working Hours/Environment

Full time.

Tools and Equipment Used

Company computer, copier, fax/scanner, personal phone, and other typical office equipment

Travel

As required with respect to job responsibilities and business needs (home visits, community visits, meetings off-site, etc.). Receive mileage reimbursement.

Physical & Mental Demands

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequently required to sit at a desk/workstation for long periods of time.
Ability to work at a computer terminal for extended periods of time.
Digital dexterity and hand/eye coordination in operation of office equipment.
Light lifting and carrying of supplies, files, etc.
Ability to communicate effectively in person, over the phone, or using assistive technologies. to speak to and hear employees/clients via phone or in person.
Body motor skills sufficient to enable incumbent to move around the office environment.
Ability to use interpretation services with working with limited English proficient families.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Additional Mental Requirements: compare, decide, direct, problem solve, analyze, instruct, interpret

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