Description
Required Education/Experience
- High school diploma or GED required; associate or bachelor’s degree preferred. Equivalent combination of education and experience may be considered.
- 1-2 years’ experience completing clerical/administrative duties preferred.
- CCTV experience preferred..
Preferred Education/Experience
- Associate or bachelor’s degree.
- A minimum of 1-2 years working with clients experiencing homelessness.
- A minimum of 1-2 years working with survivors and families experiencing intimate partner violence/family violence.
- A minimum of 1-2 years demonstrating expertise in trauma informed practices and advocacy services.
Skills/Specialized Knowledge/Abilities
- Advanced attention to detail and accuracy in all work
- Ability to maintain the highest levels of confidentiality regarding business and staff information
- Intermediate ability to work collaboratively with colleagues
Working Hours/Environment
- Monday – Friday, 9a-5p
- Work performed typically in a shelter environment; fully on-site with no remote/hybrid option.
Tools and Equipment Used
- Security wand
- Walkie talkie
- Standard office supplies
- Monitors
- Keys
Travel
- Must have reliable transportation and valid driver’s license.
Physical & Mental Demands
The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Frequently required to sit at a desk/workstation for long periods of time.
- Ability to work at a computer terminal for extended periods of time.
- Ability to lift up to 25 pounds occasionally and climb stairs, as some program locations are multi-level facilities without elevators.
- Digital dexterity and hand/eye coordination in operation of office equipment.
- Ability to walk and stand for extended periods and respond quickly in emergency situations.
- Ability to organize and sort closets, drawers, and other spaces.
- Ability to communicate effectively in person and over the phone.
- Body motor skills sufficient to enable incumbent to move around the office and residential environment.
- Additional Mental Requirements: compare, decide, direct, problem solve, analyze, instruct, interpret, support, de-escalate.
QualificationsQUALIFICATIONS:
Education/Experience
- Bachelor’s degree in Social Work, Human Services or a related field: or an equivalent combination of education and experiences.
- Experience in working with persons who commit intimate partner violence.
- Experience managing a high caseload volume.
Licenses/Credentials/Certifications
- MSW, LSW preferred.
- Bilingual preferred.
Skills/Specialized Knowledge/Abilities
- Excellent writing skills.
- Excellent communication skills.
- Knowledge base about the dynamics of domestic violence and trauma-informed care.
- Excellent time management and organizational skills.
- Must demonstrate reliability, accountability, and the ability to manage work independently or collaboratively as needed.
- Ability to show good judgment, maintain appropriate/professional boundaries, and follow through.
- Ability to work with individuals from diverse socioeconomic and ethnic/racial backgrounds.
- Ability to maintain highest confidentiality standards according to social service best practices, relevant licensing mandates and policies of the YWCA Greater Cincinnati.
- Ability to reflect the YWCA mission to empower women and eliminate racism in work performance.
- All employees are expected to contribute to a culture that advances the YWCA mission to eliminate racism, empower women, and promote peace, justice, freedom, and dignity for all.
WORKING CONDITIONS:
Working Hours/Environment
- Flexible hybrid schedule with a combination of on-site and remote work, as approved by the supervisor.
Tools and Equipment Used
- Company computer, copier, fax/scanner, personal phone, and other typical office equipment
Travel
- As required with respect to job responsibilities and business needs (home visits, community visits, meetings off-site, etc.). Receive mileage reimbursement.
Physical & Mental Demands
The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Frequently required to sit at a desk/workstation for long periods of time.
- Ability to work at a computer terminal for extended periods of time.
- Digital dexterity and hand/eye coordination in operation of office equipment.
- Light lifting and carrying of supplies, files, etc.
- Ability to communicate effectively in person, over the phone, or using assistive technologies. to speak to and hear employees/clients via phone or in person.
- Body motor skills sufficient to enable incumbent to move around the office environment.
- Ability to use interpretation services with working with limited English proficient families.
- Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Additional Mental Requirements: compare, decide, direct, problem solve, analyze, instruct, interpret
