1) Recruit, train and supervise a diverse team of staff and volunteers involved in the delivery and administration of wellness center and health and wellness programming; supervise staff, including recruiting, interviewing, hiring, and training employees; planning, scheduling, assigning, and directing work; appraising performance, rewarding, and disciplining employees; addressing complaints and resolving issues. Lead and train staff in sales, customer service, promotions, and program registration.
2) Supervise all daily operations related to the YMCA’s Health & Wellness Department. Lead the development and implementation of other prevention programs as needed.
3) Oversee martial arts and fencing program, including supervision of instructors, promoting class participation, scheduling and developing new programs based off member interest.
4) Compile and analyze new member orientation data to determine needs of health seekers. Work directly with members and program participants to connect them with appropriate YMCA programs and services.
5) Collect and organize data related to programs in the Health & Wellness department; regularly analyze data from programs to ensure they meet quality performance standards. Use data from membership surveys to enhance and elevate the member experience.
6) Communicate regularly with other departments and collaborate in association member retention initiatives and special events.
7) Cultivate member and program participant relationships; respond to member inquiries, questions, and concerns.
8) Shared responsibility with SDHL in the development, management, and administering budgets for the Health & Wellness Department (fitness), personal training, health management, dance & humanities and yoga departments and make changes, as necessary. Provide fee increase recommendations. Investigate trends in finances according to monthly and annual reports. Review and complete program analysis for responsible fiscal control.
9) Work with SDHL and Marketing Director to develop program brochures and schedules. Communicate necessary updates to website.
10) Develop workshops and special events to provide opportunities for cultivation of member and participant relationships, engagement, and connection, and commitment to the Y.
11) Shared responsibility with the SDHL of scheduling and teaching CPR classes for the community and staff.
Health Management Programming:
- Manage, administer, and instruct/deliver the Ann Arbor Y’s suite of evidence-based disease prevention and management initiatives both on-site at the Y and across the Y’s service area.
- Communicate regularly with participants and with alumni; create and distribute periodic newsletters and coordinate alumni activities.
- Ensure high fidelity to programs’ design; monitor and assess instructor performance and program results to ensure quality performance is met.
- Under the supervision of the SDHL, the DHL will recruit, screen, and enroll eligible participants into appropriate programs.
- Assists the SDHL and CDEO in the coordination and planning of fundraising for Health Management programs.
- Engage relevant Y staff to increase knowledge about Healthy Living programs internally; engage marketing staff to ensure adequate publicity and marketing of programs.
- Build connections in the community to increase program awareness and participation; represent the Y at community health fairs, special events, and participant recruiting/screening events.
- Demonstrate cultural competencies and respect people of all backgrounds by incorporating cultural, linguistic, and familial values and beliefs into the program and culture of the YMCA.
- Work with the Health Management team to build capacity for evidence-based and other Healthy Living program delivery at the Ann Arbor Y and at other sites across the Y’s service area.
Program and Facility Operations:
- Active support of our DEI (Diversity, Equity, and Inclusion) statement and putting into practice our commitment to equity, diversity, belonging and inclusion. Continue to research, create, recommend, and implement strategies to support diversity goals of the organization.
- In collaboration with the SDHL, establish relationships with public health, physician, payer communities and other referral networks to enhance awareness of and referrals to the programs.
- Assist in developing relationships with local hospitals, medical providers, and other community health organizations to develop program sponsorship opportunities.
- Supervise facilities, equipment and other maintenance needs related to providing a safe, effective, and accessible Wellness Center. Evaluate Wellness Center equipment needs and coordinate with vendors for replacement and repair.
GENERAL FUNCTIONS:
Support the mission, vision, and goals of the Ann Arbor YMCA; promote character development and the values of caring, honesty, respect, and responsibility.
Special projects as assigned. This is not intended to be all-inclusive. It is understood that the employee will also perform other reasonably related business duties if requested by the supervisor.
