WHERE DOES THIS ROLE FIT IN THE BIG PICTURE:
As the Associate â Tech PMO & Business Analyst, you will act as the bridge between the technical and Business Teams, working with cross-functional teams to ensure projects are executed smoothly, requirements are captured, and users are well-supported. You will be delivering training/demos, managing project tools (such as JIRA and Asana), and overseeing both functional and technical documentation. You will also serve as the spokesperson for the tech department, ensuring that the rest of the organization is aligned with our tech initiatives.
WHAT YOU WILL BE RESPONSIBLE FOR:
Project Coordination & PMO Support
- Manage project schedules, deliverables, and milestones using tools like JIRA and Asana.
- Coordinate cross-functional activities between the tech team and other departments.
- Assist in resource planning, status reporting, and risk management for ongoing projects.
Business Analysis & Requirements Gathering
- Gather and document business requirements from customers and internal stakeholders.
- Translate business needs into clear, actionable technical specifications.
- Support testing and quality assurance efforts by ensuring requirements are met.
Cross-Functional Collaboration
- Serve as a primary point of contact for customer communication & training regarding tech initiatives and product functionalities.
- Organize and deliver product demos, training, and presentations to various stakeholders.
- Actively gather and relay customer feedback to inform product enhancements.
Documentation & Knowledge Management
- Oversee the creation and maintenance of functional and technical documentation, ensuring consistency and accuracy.
- Develop process flows, training manuals, and user guides to support tech deployments.
- Facilitate knowledge sharing within the tech team and across the organization.
Spokesperson for Tech Department
- Represent the tech team in cross-departmental meetings and communications.
- Clearly communicate tech strategies, project statuses, and challenges to non-technical teams and leadership.
- Collaborate with marketing and communication teams to produce internal updates and presentations.
WHAT WE ARE LOOKING FOR:
- 2-4 yrs of experience in delivering training and product demos in PMO, business analysis, or a similar role.
- Strong written and verbal communication skills.
- Familiarity with tools like JIRA, Asana, Excel, and process modeling.
- Prior exposure to tech support or client-facing roles within a tech organization.
- Detail-oriented and proactive team player with strong analytical skills.
WHO YOU WILL WORK WITH:
These are some people you will be working closely with as a member of the organization. The descriptions indicate the peerâs & team memberâs âsuperpower,â not their designation :)
- Tech visionary and system sculptor, turning complexity into digital ease: Raguraman Hari
- Natural orchestrator and chaos tamer, weaving clarity and leadership into seamless solutions: Shubhra Gupta
- Insight weaver and impact architect, transforming data into stories that drive change: Swati Goyal
OUR HIRING PROCESS:
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Our goal is to be as transparent and respectful of your time during the recruiting process. We use a technology platform to ensure the hiring process is comprehensive, efficient, and well documented.
