The Engagement Coordinator is a vital part of the leadership team delivering the highest quality service to all members and guests.
Job Description
This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. The full time Membership Engagement Coordinator is a vital part of the leadership team delivering the highest quality service to all members and guests through relationship building, professionalism and an extensive knowledge of the YMCA products and services. The coordinator conducts operational tasks, ensures policy adherence, and strengthens community relationships by representing the Center at events and meetings. Through these initiatives, the Membership Engagement Coordinator enhances member experiences and supports the Center’s financial and engagement goals.
Qualifications
- Bachelor's degree in related field or equivalent preferred.
- Two years or more years related business management, sales or customer service experience with supervision responsibilities preferred.
- Understanding of basic accounting concepts and applications including cash reconciliation, accounts receivable, and accounts payable.
- Experience with Salesforce, Traction Rec, Google Workspace, Canva, Paylocity, AOD, Upace and Breakroom are preferred.
- Great interpersonal and communication skills.
Essential Functions
- Supports the Center leadership in essential routine functions and operation of the Membership Department and Wellness Departments.
- Develops strategies to motivate staff and achieve department goals (i.e. membership unit growth and retention percentage increase).
- Drives membership sales by actively engaging with potential members to showcase the gym's benefits, conducting tours, and providing personalized solutions to meet fitness goals, ensuring a seamless enrollment process and meeting monthly membership sales targets.
- Executes and develops strategies that support recruitment of new members and retention of existing members.
- Requires participating in Welcome Center shifts to implement and monitor adherence to policies.
- Design and execute initiatives to attract new members and engage current members, coordinating with Membership and Group Exercise teams to enhance retention and acquisition.
- Membership & Wellness Integration: Design and execute initiatives to attract new members and engage current members, coordinating with Membership and Group Exercise teams to enhance retention and acquisition.
- Customer Service & Member Engagement: Regularly work scheduled shifts at the Welcome Center, ensuring staff follow established policies and procedures. Facilitate positive member experiences and foster connections with new members through fitness programs and services in collaboration with the Health & Wellness and Sales teams.
- Operational Oversight: Conduct financial tasks as needed, such as reconciliation and shift close-outs, while coordinating with the Association Support Center on financial transactions. Review and update operational procedures, ensuring team-wide communication and compliance.
- Community Engagement: Represent the Center at association meetings and lead wellness and membership meetings. Recruit new members by participating in community events and building partnerships for wellness offerings throughout the Mid-South.
- Campaign Support: Assist the Center Director in achieving Annual Campaign targets through member engagement and community outreach efforts.
- Other Duties: Support additional tasks and projects as needed.
Cause-Driven Leadership Competencies
Mission Advancement: Models and teaches the Y’s values. Ensures a high level of service with a commitment to changing lives. Provides volunteers with orientation, training, development, and recognition. Cultivates relationships to support fund-raising.
Collaboration: Champions inclusion activities, strategies, and initiatives. Build relationships to create small communities. Empathetically listens and communicates for understanding when negotiating and dealing with conflict. Effectively tailors communications to the appropriate audience. Provides staff with feedback, coaching, guidance and support.
Operational Effectiveness: Provides others with frameworks for making decisions. Conducts prototypes to support the launching of programs and activities. Develops plans and manages best practices through engagement of the team. Effectively creates and manages budgets. Holds staff accountable for high-quality results using a formal process to measure progress.
Personal Growth: Shares new insights. Facilitates change; models adaptability and an awareness of the impact of change. Utilizes non‑threatening methods to address sensitive issues and inappropriate behavior or performance. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up‑to‑date knowledge and skills in technology.
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