Make a Meaningful Impact Every Day
At Operation HOPE�North County, we believe every family deserves a safe place to rebuild their lives. We are a high-accountability, sober-living shelter providing safety, stability, and compassionate support to families experiencing homelessness. Our culture is rooted in dignity, empowerment, and trauma-informed care�where every staff member plays a vital role in helping parents and children move from crisis to independence.
If you are mission-driven, people-centered, and looking for meaningful work where you can grow, we�d love to meet you.
About the Role
The Client Services & Shelter Support Specialist is an essential member of our shelter team. This role ensures a welcoming, safe, and supportive environment for clients, staff, volunteers, and visitors. With training provided, you will learn trauma-informed practices, de-escalation skills, and shelter operations to help families feel secure and supported during their stay.
This is an excellent opportunity for someone who is compassionate, reliable, service-oriented, and eager to learn.
Key Responsibilities
- Provide respectful, trauma-informed support to clients and help address day-to-day needs or emergent issues.
- Maintain a safe, structured environment by completing regular rounds inside and outside the building and monitoring security cameras.
- Help prepare and maintain shelter spaces for activities, meals, and new client arrivals.
- Foster a positive, inclusive environment by listening with empathy, demonstrating patience, and celebrating client progress.
- Maintain accurate daily logs, communicate important updates to staff, and support resolution of incidents or concerns.
- Engage warmly with volunteers, donors, and visitors to promote a welcoming community atmosphere.
- Uphold ethical standards, professional boundaries, confidentiality policies, and shelter protocols.
- Participate actively in team meetings, staff learning, and ongoing professional development.
- Other duties as assigned to support a smooth and safe shelter operation.
- Schedule: Wednesday�Sunday, approx. 1:30pm�10:00pm (8-hour shifts; some flexibility required)
What We�re Looking For
We welcome candidates from diverse backgrounds and career paths�including those new to shelter work. Training is provided.
Minimum qualifications:
- High school diploma or GED
- Experience in customer service, caregiving, social services, education, hospitality, or similar roles (6 months+ preferred)
- Basic computer proficiency
- Ability to work evening/weekend shifts consistently
- Compassion, reliability, and willingness to learn
- Preferred (training provided if not completed):
- CPR/First Aid Certification
- Mandated Reporter Certification
- Bilingual (Spanish/English)
If you are caring, calm under pressure, and motivated by purpose, you will thrive here.
What We Offer
- Compensation: $20.00 per hour
Medical, dental, vision, and life insurance after 30 days (medical partially employer-sponsored)
- Generous PTO: 12 personal days, 5 sick days, 8 holidays
- Professional development and training plan
- Supportive, mission-driven team culture
- Opportunities for advancement in shelter operations, case management, and nonprofit services
Why This Work Matters
Every evening you arrive, families in crisis will feel safer because you�re there.
Every conversation you have and every moment of patience you offer helps a parent rebuild confidence.
Every shift you complete changes the trajectory of a child�s life.
If you want a role where your work truly matters, we�d be honored to have you join our team.
