Housing Operations Manager

YMCA of San Diego County • Full-time • Oceanside, California • 1w ago

Overview

The Housing Operations Manager is responsible for ensuring the identified program is highly effective and successful. This position provides support to all aspects of the program including client engagement and satisfaction, maintaining a caseload, ensuring the team is effective and provides efficient service delivery, developing innovative strategies, contract compliance, outreach efforts, complex resource navigation and barrier removal, and advance program services for system impact and alignment.

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For more on Employee Perks, click on this link: Employee Benefits | YMCA of San Diego County (ymcasd.org)

SCHEDULE:

Monday-Friday 9am-5:30pm
- Some evenings as needed

WORK DESIGNATION:

In-Person - Oceanside
- Please note that the work designation may change based on business needs.

PROGRAM SUMMARY:

TAY Transitional Housing Programs supports the day-to-day operations of a range of supportive housing services, including Rapid Rehousing, Transitional Living, and Short-Term Bridge Housing.

Responsibilities

Participate in department decision-making, program planning, policy development and administration oversight, assist with on-site participant crises, over the phone crisis calls and housing emergencies, and perform participant and staff mediation as needed
Maintain the program’s referrals and waiting list and coordinate recruitment, eligibility and intake for prospective participants; Coordinate “move-ins” for new program participants and the program exit process
Facilitate rent collection from program participants, including rent calculation and re-calculations; and processing rent with the YMCA fiscal department; Manage the participant reimbursement and stipend processes, including financial tracking and auditing, check requests, supporting documentation, audits and check distribution; Ensure reporting and data entry into the program required systems
Manage relationship with landlords, property managers and community housing authorities; Maintain community leases as well as monitor, track and coordinate payment of utilities and other associated bills for each apartment
Coordinate case planning with case management staff and assist with “life cycle” of the participant experience, including orientation, intake and discharge procedures and aftercare services
Guide and educate participants on how to secure and maintain permanent affordable housing, including tenant/landlord rights and responsibilities
Conduct housing quality standards inspection based on program guidelines to ensure that housing meets basic standards for clean and safe housing
Assess need for and coordination of renovations, upgrades, maintenance and repairs needed for facilities, vehicle and furnishings; Ensure a clean, well-maintained and safe facility and oversee the program’s cleanliness procedures
Position may require the transport of participants in a YMCA vehicle to and from activities and appointments as needed; Practice non-aggressive defensive driving techniques; Operate YMCA vehicles in safe manner; Vehicle use is for YMCA business only
Perform other administrative tasks as assigned and assist with maintaining proper document storage of confidential information and auditing; Participate in and attend all required staff meetings, trainings, YMCA staff development events, and appropriate agency-wide committees

TRAVEL REQUIREMENTS:

Must have access to reliable transportation to travel regularly throughout San Diego County
Occasional in-state and out-of-state travel

Qualifications

Bachelor's degree in social science, psychology or a related field or equivalent work experience is required
Three to five (3-5) years of experience required working with under resourced population, young adults (ages 16-24) including youth and families
Knowledge of and experience with systematic entities that serve under resourced youth and families
Familiar with the operations of a transitional living program required
Experience with Independent Living Skills issues required
Experience providing administrative and clerical support in a fast-paced office environment required
Experience with MS office (Word, Excel, Outlook, Etc.)
Strong computer knowledge and skills

JOB COMPETENCIES:

Excellent verbal, written and interpersonal communication skills with the ability to quickly build rapport with others and ability to establish and maintain a working relationship with staff, volunteers, funders, and the community
Must have demonstrated leadership, training, and public speaking skills and ability to motivate and lead teams
Ability to work in a very diverse setting with people of all backgrounds, culture, and orientation
Ability to communicate expertise to improve and influence systems chang
Work independently and as a team member to create innovative ways to meet contract goals and provide a high level of service that is engaging and meets the needs of the participants
Strong attention to detail, organized, and the ability to manage multiple, competing deadlines simultaneously
Physical ability to lift 60 lbs. safely
Ability to work with confidential information
Must be self-aware, flexible, adaptable and teachable
Demonstrate initiative, resourcefulness and problem solving skills
Must be an adult role model with the ability to effectively set limits and function in crisis-oriented and high stress situations
Visual and auditory ability to respond to critical incidents and the physical ability to act swiftly in an emergency situation
Ability to adequately observe participants activities, enforce safety regulations and apply appropriate policies and procedures
Must possess the ability to lead and interact in group activities and perform related physical skills
Ability to work effectively with others in alignment with the YMCA 4 Core Values; Models the 4 Core Values in all aspects of position responsibilities
Must be available to work required evening and late night hours, including occasional weekends and holidays

PRE-HIRE CONTINGENCIES:

Licensing, state law and our funders require that applicants of critical positions within Community Support Services be fingerprinted, prior to reporting to work, and include subsequent arrest notification
Current CPR/AED, and First Aid Certification, must include Adult and Child/Infant, and must be from one of the following certifying organizations: American Red Cross, American Heart Association, or American Safety and Health Institute
Position may require additional clearances in order to comply with all program, licensing, state law, and funding requirements:
- Physical exam obtained prior to first day
- Pass pre-employment drug testing prior to first day
- Exclusion and Debarment checks prior to first day and monthly thereafter

YMCA will consider qualified applicants with a criminal history pursuant to the San Diego County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the YMCA is concerned about conviction that is directly related to the job, you will be given the opportunity to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the San Diego County Office of Labor Standards and Enforcement.