Director, Program Operations - TRIO
Charlotte, NC
Description
SUMMARY
Reporting to the Vice President, Programming, the Director of Program Operations (DPO) - TRIO will coach and supervise a team of direct services support staff to provide high quality programming to CIS students and their families. This position will be expected to ensure program consistency through utilizing best practices, staff training, accountability measures, and policy implementation. The DPO will collaborate with the CIS staff and community partners to develop, manage and evaluate integrated student support programs.
The successful candidate will have excellent communication, people and collaboration skills, business acumen, exemplary work ethic, be driven, organized, self-motivated, a skilled facilitator and problem solver. Ability to cross cultural boundaries to build and maintain strong working relationships. This position works with minimal supervision with extensive latitude for the use of initiative and interactive skills.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Acts as a strategic partner on the leadership team to ensure achievement of performance expectations, delivery against key business metrics and to drive organizational goals processes and procedures
- Responsible for programmatic quality, fidelity, outcomes and design for all differentiated and specialized services
- Serves as an ambassador articulating the mission, vision and philosophy of Communities In Schools
- Supports efforts in defining program goals and objectives
- Ensures that performance measures and standards for program(s) are in place and met
- Ensures policies and procedures are adhered to in order to maintain the legal, ethical and professional integrity of CIS
- Provides consultation and assistance with the management of program contracts and grants
- Responsible for direct supervision and coaching of direct service staff in a consistent and fair manner utilizing CIS policies and procedures while maintaining and developing good employee relations
- Builds a strong program team by recruiting, hiring, training, developing and retaining working with Human Resources to resolve employee relations issues quickly and effectively
- Works with the Research, Evaluation and Impact (REI) team to refine and implement system for documenting CIS activities/program services delivered to all CIS students and their families
- Ensures assigned program area utilizes CISDM to document services, contacts with students, families and community collateral; ensure direct service staff are trained to understand and adhere to reporting expectations
- Identifies training needs and resources to meet programming needs
- Enhances professional development and program development for assigned differentiated service area
- Develops and maintains effective communications and working relationships with Charlotte- Mecklenburg Schools (CMS) principals and staff communicating the CIS mission, activities and needs
- Remains abreast of agency commitments to reposition appropriate staff to CIS school sites
- Supervises overall program budget by monitoring and approving expenditures accordingly
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION and EXPERIENCE
- Masters's Degree from an accredited institution in Human Services, Social Work, Education, Business or other related field
- Three (3) plus years of experience in supervisory roles preferably in the nonprofit and/or human service sector
- Thorough knowledge of the principles and practices of non-profit sector/human service organization and program operations
- Experience in project management, including planning, scheduling, monitoring, and problem solving
- Knowledge of the methods and procedures of budget development and control
- Considerable knowledge of Charlotte-Mecklenburg Schools' policies and procedures relevant to the program areas
- Adept at marketing, budgeting, financial and operational management
- Computer skills to include working knowledge of Microsoft Office software, Goggle Suite, Zoom and other virtual meeting platforms
- Demonstrated leadership skills in coaching, participatory and transformational leadership and conflict resolution
- Other duties as assigned
SKILLS REQUIREMENT
- Ability to cross cultural boundaries to build and maintain strong working relationships for organizational success
- Strong problem solving skill with the ability to work through tough issues quickly and effectively and maintain positive employee relations
- Ability to understand, track, drill-down, and question activities and issues and make sound business decisions based upon that data
- Strong influence-management, negotiation, leadership and assertiveness skills
- Excellent communication (verbal and written), interpersonal and people management skills
- Strong leadership skill with the ability to administer CIS programs: performance management, compensation, and other policies and procedures
- Sensitivity and ability to appreciate the points of view of personnel within the schools, other agencies/organizations including a keen awareness of their needs and how to build collaborative partnerships based upon fundamental CIS principles
- Ability to be flexible in a work environment often filled with ambiguous situations
- Some travel may be required
PHYSICAL DEMANDS
While performing the duties of this job, the employee is frequently required to sit; use hands to handle, feel and keyboard; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; stoop, kneel, or bend. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close and distance vision.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
The position is located within the Charlotte Mecklenburg area. Regular and satisfactory attendance and punctuality are required. Regular and satisfactory performance including meeting all process deadlines and stated deliverables is required.
The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.
Criminal background check and pre-employment drug test required. Financial credit check and driving record check required, if applicable.
