SUMMARY OF ESSENTIAL FUNCTIONS
- Responsible for integrating electronic systems, including hardware, software, and firmware.
- Troubleshoot and repair computer hardware and software issues.
- Ability to interpret site surveys and translate requirements to the integration process.
· Exceeds customer satisfaction objectives as outlined by Arrow management.
· Recommends and executes appropriate solutions in a timely manner.
· Ability to gather trace information when troubleshooting systems problems.
· Analyzes customer equipment problems in accordance with established performance standards.
· Responsible for meeting shipping deadlines in relation to installation schedules.
· Work closely with Product Support to diagnose problems and develop engineering changes when needed.
· Monitor specifications of products in compliance with state regulatory agencies.
· On-site installations, surveys, and support required when needed.
· Assist customers on the configuration and programming of Arrow equipment.
· Technical training on Arrow equipment for distributors and new employees.
· Assist on writing technical manuals and web updates for new equipment.
· Responsible for following up with customers promptly when needed.
· Afterhours support on a on call rotation – when applicable
PREREQUISITES
· Minimum of 3 years education or commensurate experience in Windows based software installation and PC repair.
· Competency in various software including MSOffice, Windows, Windows Server, VMware, Active Directory and WIFI technology
· Competency in network technologies including the Cisco family
· Working knowledge of electronic products and services.
· Ability to read software and technical manuals.
· Strong analytical and troubleshooting skills are imperative.
· Excellent written and verbal communication skills.
· Strong customer relation and phone skills.
· Must be self-motivated to work independently without direct supervision.
· Effective planning and organizational skills to efficiently manage time and work load.
PREFERRED
· Previous experience in customer technical support.
· Prior experience in supporting electronic gaming devices.
· Prior experience in supporting and installing proprietary software
· Certification and 2 or more years of commensurate experience in network technologies.
· Certification and 2 or more years of commensurate experience in computer repair
WORKING CONDITIONS
· Travel may be required on an occasional basis.
· Overtime availability is required.
EDUCATION
· Associate degree or commensurate training in Computer Technology.
#INDS&S
