Applications accepted on an ongoing basis until position is filled.
Program Manager
OUR PURPOSE
Catholic Charities of the Archdiocese of Denver has been serving Northern Colorado since 1927. We serve tens of thousands of people each year in seven ministries: Marisol Services, Early Childhood Education, Shelter Services, Catholic Charities Housing, St. Raphael Counseling, Family, Kinship, and Senior Services, and Parish & Community Engagement.
Our employees are crucial to our success in achieving our mission to extend the healing ministry of Jesus Christ to the poor and those in need. Catholic Charities provides a work environment where self-motivated and mission-driven individuals are recognized and rewarded.
Catholic Charities is an Equal Opportunity Employer. We are committed to welcoming applicants and program participants of all faiths, as well as an inclusive and welcoming environment for staff, volunteers, and program participants.
POSITION SUMMARY:
Manages the service delivery of the Permanent Supportive Housing Program to ensure goals and outcomes are met.
- Provide clinical supervision to clinicians, ensuring adherence to ethical and professional standards.
- Oversee caseworkers and peer navigators, ensuring clear communication, accountability, and alignment with program goals.
- Support team members in addressing resident challenges, managing crises, and maintaining a strengths-based, trauma-informed approach.
- Provide direct clinical services to residents to meet the funding requirements of the program.
- Ensure the program operates in alignment with grant requirements, standards, and outcomes.
- Monitor and track program performance, including timely and accurate reporting of data, participant progress, and grant-related metrics. Stay informed about ongoing program developments and provide regular updates to leadership.
- Develop and facilitate regular staff trainings on topics such as mental health, trauma-informed care, tenant rights, and crisis management.
- Provide psychoeducation to staff on mental health best practices to enhance their capacity to support residents.
- Identify professional development opportunities for team members and foster a culture of growth and learning.
- Guide the team in promoting tenant stability by supporting residents in understanding and upholding lease expectations.
- Ensure effective interventions and resource connections to help residents sustain housing and improve quality of life.
- Collaborate with staff and external partners to resolve interpersonal conflicts and promote positive community dynamics.
- Ensure accurate documentation through regular audits of participant interactions, team meetings, and program outcomes in compliance with organizational and grant standards.
- Oversee coordination of participant referrals, crisis interventions, and case planning with staff and external partners.
- Build and maintain relationships with community organizations, service providers, and internal departments to expand resource access for residents.
- Participate in case conferencing and team meetings to ensure effective communication and resolution of participant needs.
- Serve as a resource to other staff, providing guidance and support in addressing program challenges.
- Model and enforce appropriate professional boundaries between staff and residents.
- Guide the team on ethical challenges and ensure adherence to organizational values and policies.
- Develops, recommends, and oversees implementation of program policies, procedures, and objectives to support our mission.
- Proven experience in program management and supervision, with the ability to effectively lead, motivate, and support multidisciplinary teams within the framework of Catholic teachings.
- Strong understanding of mental health conditions, trauma-informed care, permanent supportive housing models, tenant rights, fair housing laws, and lease compliance strategies.
- Excellent written and verbal communication skills, strong organizational abilities, and proficiency in presenting and maintaining documentation and reporting requirements.
- Demonstrated ability to assess, de-escalate, and manage crises, while guiding staff in high-stress situations.
- Sensitivity to and knowledge of the cultural and socioeconomic diversity among staff and residents, and the appropriate techniques for effectively serving this population.
- Skilled in using computer systems for data entry, program management, generating reports, and creating communications.
- Ability to collaborate effectively as a team member while also working independently to support organizational goals.
- Familiarity with tenant rights, fair housing laws, and strategies for maintaining lease compliance.
- Ability to interact effectively as a team member and independently with Agency staff and with a diverse client base.
EDUCATION and/or EXPERIENCE
- Bachelor’s degree in social work, psychology, or a related human services field required
- At least 3 years of experience in program management or supervisory roles in social services, housing, or mental health settings.
COMPENSATION & BENEFITS:
Pay: $60,000 annually
Training: We provide a robust training curriculum that will support our employees throughout their careers. Training provided within the first year of employment includes: De-escalation & Safety; Mental Health First Aid; Substance Abuse & Mental Health; Human Trafficking; Trauma Informed Care; and many more.
Benefits: In addition to being part of a higher purpose while working in a challenging yet rewarding environment, eligible Catholic Charities employees receive a generous benefits package, including:
- Shift is Full Time
- Extensive Paid Time Off (4 weeks accrual for new employees - increasing based on tenure), promoting work-life balance.
- 15 Paid Holidays annually (shelters are 24/7, so if a holiday is worked, holiday pay is included.)
- 403b Retirement Plan with Agency contribution of 4% & match up to 2% of annual compensation.
- Sabbatical Leave Program: Employees who have completed seven years of continuous full-time service are eligible for a paid sabbatical leave to support rest, renewal, and professional or personal growth. Eligible staff may take 4 weeks of sabbatical leave.
- Choice of 3 PPO Medical Plans (Agency pays 90% of employees' and 75% of dependents’ premiums), Dental, & Vision starting the 1st day of the month following start date.
- May be eligible for Public Service Loan Forgiveness through Federal Student Loans, and many more benefits.
**Part-time employees (20-29 hours per week) also receive paid annual leave, company-paid holidays, and a 403 (b) retirement plan with agency contributions and a match.
ARE YOU READY TO JOIN OUR TEAM?
If you are ready to answer the call and make a difference, please submit your application online at ccdenver.org/careers. We look forward to meeting you!
We conduct background checks as part of our hiring process.
Drug-Free Workplace
Catholic Charities serves all with respect, dignity and without discrimination in compliance with all local, state, and federal law. Consistent with applicable laws, Catholic Charities makes all decisions involving any aspect of employment or volunteer relationships without regard to any status or characteristic protected by local, state, or federal law, other than those positions which are deemed ministerial in nature (such as a Chaplain requiring a clerical background). Unlawful discrimination and/or harassment are inconsistent with our philosophy of doing business and will not be tolerated. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
EEO/AA
