Applications are accepted on an ongoing basis until the position is filled.
Shelter Supervisor
OUR PURPOSE
Catholic Charities of the Archdiocese of Denver has been serving Northern Colorado since 1927. We serve tens of thousands of people each year in seven ministries: Marisol Services, Early. Childhood Education, Shelter Services, Catholic Charities Housing, St. Raphael Counseling, Family, Kinship, and Senior Services, and Parish & Community Engagement.
Our employees are crucial to our success in achieving our mission to extend the healing ministry of Jesus Christ to the poor and those in need. Catholic Charities provides a work environment where self-motivated and mission-driven individuals are recognized and rewarded.
Catholic Charities is an Equal Opportunity Employer. We are committed to welcoming applicants and program participants of all faiths, as well as providing an inclusive and welcoming environment for staff, volunteers, and program participants. Candidates who bring diversity to our team are encouraged to apply.
PURPOSE OF POSITION:
A Shelter Supervisor at Catholic Charities:
Coordinates the general daily operations of the homeless shelter and provides direct client service. Supports the Manager as needed to benefit the program.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Applies appropriate techniques and standards in program development and service delivery consistent with our mission, values, and Catholic teachings.
- Implements program objectives and performance standards as directed by management
- Follows the budget as set by the manager. Provides input into the process.
- Maintains accurate and timely program statistical data to meet reporting requirements. Enters data and generates reports
- Directs, coordinates, and monitors program staff to achieve goals.
- Enforces shelter rules uniformly and consistently.
- Responsible for staff scheduling and ensuring proper staff coverage at all times.
- Acts in a responsible manner within the shelter rules to ensure the safety of persons and property at the shelter.
- Knowledge of basic CPR/First Aid and AED to address crises.
- Follows procedures and guidelines outlined in operating guidelines manual(s) to help maintain structure and order in the living environment
- Development of policies and procedures for shelter operations
- Ensures proper intakes, orientations, and discharges are completed for each client according to procedures,
- Responds appropriately to needs and crises.
- Resolves guest issues/disputes following established policies and procedures.
- Assists in creating a welcoming shelter environment.
- Responsible for distributing supplies and maintaining inventory of supplies.
- Carries out supervisory responsibilities in accordance with the Agency’s values and policies, and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
- Supports, promotes, and adheres to Catholic Charities’ vision, mission, values, and Code of Ethics.
- Reflects Catholic Charities’ commitment to treating all persons with dignity and respect.
- Uses creativity and innovation in program development and service delivery.
SUPERVISORY RESPONSIBILITIES
Shelter Staff
- At least 2 years’ experience working with homeless and/or in a residential setting, preferably with military, veterans, dually diagnosed mental health and substance abuse clients.
- Demonstrated ability to maintain accurate and timely case files
- Ability to use a computer to enter data and create reports in databases and word processing software.
- Demonstrated ability to appropriately resolve crises.
- Ability to effectively lead and motivate staff through the application of Agency values
- Knowledge of the service population’s cultural and socioeconomic characteristics and the appropriate techniques and practices for the client population.
- Ability to interact effectively as a team member and independently with Agency staff and with a diverse client base.
- Bilingual Spanish preferred but not required.
EDUCATION and/or EXPERIENCE
Associate's Degree from an accredited college or university and two years’ experience in a related human services, homeless, mental health, or substance abuse field. Bachelor's degree (BA/BS) preferred but not required, and one year, related experience.
COMPENSATION & BENEFITS:
Salary: $20-$22 per hour, eligible for $1 bilingual differential.
Training: We provide a robust training curriculum that will support our employees throughout their careers. Training provided within the first year of employment includes: De-escalation & Safety; Mental Health First Aid; Substance Abuse & Mental Health; Human Trafficking; Trauma Informed Care; and many more.
Benefits: In addition to being part of a higher purpose while working in a challenging yet rewarding environment, eligible Catholic Charities employees receive a generous benefits package, including:
- Shift is Full Time
- Extensive Paid Time Off (4 weeks accrual for new employees - increasing based on tenure), promoting work-life balance.
- 15 Paid Holidays annually (shelters are 24/7, so if a holiday is worked, holiday pay is included.)
- Sabbatical Leave Program: Employees who have completed seven years of continuous full-time service are eligible for a paid sabbatical leave to support rest, renewal, and professional or personal growth. Eligible staff may take 4 weeks of sabbatical leave.
- 403b Retirement Plan with Agency contribution of 4% & match up to 2% of annual compensation.
- Choice of 3 PPO Medical Plans (90% of employees' and 75% of dependents’ premiums are paid by the Agency), Dental, & Vision starting the 1st day of the month following start date.
- May be eligible for Public Service Loan Forgiveness through Federal Student Loans, and many more benefits.
**Part-time employees (20-29 hours per week) also receive paid annual leave, company-paid holidays, and a 403b retirement plan with agency contribution and match.
ARE YOU READY TO JOIN OUR TEAM?
If you are ready to make answer thl and make a difference, please submit your application online at ccdenver.org/careers. We look forward to meeting you!
We conduct background checks as part of our hiring process.
Drug-Free Workplace
Catholic Charities serves all with respect, dignity, without discrimination, in compliance with all local, state, and federal laws. Consistent with applicable laws, Catholic Charities makes all decisions involving any aspect of employment or volunteer relationships without regard to any status or characteristic protected by local, state, or federal law, other than those positions which are deemed ministerial in nature (such as a Chaplain requiring a clerical background). Unlawful discrimination and/or harassment are inconsistent with our philosophy of doing business and will not be tolerated. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
EEO/AA
