Job Summary: The Senior Living Operations Manager is responsible for overseeing the day-to-day operations of a senior independent living community, ensuring the delivery of high-quality care, services, and a positive living environment for residents. This role includes leadership of staff, fostering resident engagement, managing facility operations, resident activities, community engagement, wellness center operations, and ensuring compliance with regulatory standards. The ideal candidate will demonstrate strong leadership skills, a commitment to resident satisfaction, and a proactive approach to problem-solving and innovation.
Essential Functions:
Strategic Planning & Innovation
- Goal Setting: Collaborate with senior leadership to set community goals and objectives, creating action plans that align with the organization's mission and long-term strategy.
- Process Improvement: Continuously assess operational processes and identify opportunities for improvement. Propose and implement changes that streamline operations and enhance the resident experience.
- Marketing & Occupancy: Lead marketing and outreach initiatives aimed at increasing occupancy, working closely with sales and marketing teams to attract new residents, maintain a robust waiting list pipeline, and maintain full occupancy.
- Resident Relations & Engagement
- Resident Satisfaction: Ensure that residents' needs and concerns are addressed promptly and effectively, promoting a high level of satisfaction and quality of life.
- Activities & Programs: Oversee the planning and execution of resident activities, social programs, and wellness initiatives that promote resident engagement, physical health, and social connection.
- Family & Community Communication: Maintain open lines of communication with residents' families and the broader community, providing regular updates and addressing concerns, as necessary.
- Feedback Mechanism: Implement feedback systems to gather input from residents and families, utilizing the information to continuously improve services and experiences.
- Operational Oversight
- Facility Management: Ensure that all areas of the community, including resident units, common areas, grounds, and amenities (e.g., gym, pool, etc.), are clean, safe, and well-maintained.
- Compliance & Safety: Lead efforts to ensure the community is compliant with all local, state, and federal regulations. Oversee health and safety protocols, emergency procedures, and conduct regular safety drills.
- Budget Management: Develop, monitor, and manage the community's budget, ensuring financial resources are effectively allocated. Track spending, manage expenses, and identify cost-saving opportunities while maintaining service quality.
- Quality Control: Monitor daily operations, conduct audits, and review resident feedback to identify areas for improvement, ensuring high standards are met consistently.
- Staff Leadership & Development
- Team Management: Lead, motivate, and supervise staff, ensuring that all employees are trained, aligned with community goals, and provide high-quality care and service to residents.
- Performance Management: Conduct regular performance evaluations, offer constructive feedback, and support staff development through ongoing training, mentoring, and professional growth opportunities.
- Staffing & Scheduling: Oversee staffing levels and create work schedules to ensure proper coverage and efficiency. Manage recruitment, hiring, and retention strategies to maintain a stable and qualified workforce.
- Conflict Resolution: Address and resolve staff concerns or conflicts in a timely and professional manner, maintaining a positive work environment that fosters teamwork and respect.
- Regulatory & Legal Compliance
- Policy Development: Develop, implement, and enforce policies and procedures to ensure compliance with regulatory standards, industry best practices, and organizational guidelines.
- Licensing & Accreditation: Oversee the community's compliance with licensing requirements and maintain necessary certifications and accreditations.
- Risk Management: Identify potential risks, both operational and regulatory, and take appropriate actions to mitigate or eliminate those risks, ensuring the safety and security of residents and staff.
- Community Engagement & Networking
- Community Relations: Serve as the community's representative, establishing and nurturing relationships with local businesses, healthcare providers, and community organizations to foster strong community ties and support for residents.
- Partnership Development: Build and maintain partnerships with vendors, contractors, and external service providers, ensuring that all necessary resources are available to meet the needs of the community.
Education and Experience Requirements
- Bachelor's degree in business, hospitality, healthcare management, or in a related field or equivalent education and experience.
- A minimum of 3-5 years of progressive leadership experience in property management, senior living, or a related field.
- Strong background in customer service, operations management, and staff development.
- Certification in property management or senior living is a plus.
Job Skills:
- Strong leadership and team-building skills.
- Excellent communication skills, both written and verbal.
- Proven ability to manage multiple priorities, meet deadlines, and solve problems effectively.
- Knowledge of senior living regulations, safety standards, and best practices.
As a One Vision Employee, I Will:
- Commit every day to live out our mission, vision, and credo - keeping them at the heart of all decisions and interactions.
- Engage everyone with empathy and integrity and enter all situations with an open mind and open heart.
- Believe in the inherent value of all persons and fearlessly advance/champion diversity, equity, independence, inclusion, & accessibility.
- Include and engage those impacted by decisions (persons served and employees) in decision-making and/or implementation processes.
- Approach my work with curiosity and a desire for continued growth and improvement for myself, individuals served, and One Vision.
- Persevere through adversity, practice resilience, and encourage others to also; recognizing the work we do requires support, especially from each other.
- Ask "why," participate in problem-solving to help find solutions and/or improvements, align with decisions, and work toward One Vision's strategic goals.
Reasonable accommodations will be considered on a case-by-case basis and may be made to enable individuals with disabilities to perform the essential functions of the job. One Vision reserves the right to review each requested accommodation and determine if it poses an undue hardship on One Vision.
This position is considered a Safety Sensitive Position and is contingent upon a pre-employment background check and drug screen.
