JOB SUMMARY:
Coordinates pre-intakes, registration process, and case management linkage to appropriate community services for the behavioral health programs of Catholic Charities, Diocese of Trenton.
DUTIES AND RESPONSIBILITIES:
- Receives and screens initial requests for services offering guidance with crisis navigation to internal and external parties as appropriate.
- Collects pre-intake information, financial information, verification of benefits, schedules intake appointments, and implements follow-up for appointments not kept or canceled appointments.
- Coordinates intake scheduling and referrals with managers, clinicians, and clerical staff when appropriate.
- Working a flexible schedule, assuring department coverage Monday-Friday 8am to 8pm, Saturday –Sunday 9am to 6pm.
- Enters data into Electronic Health Care System database.
- Participates in evaluating overall service effectiveness. Reports all areas of concern or needs for development to the Manager of Access to Care.
- Provides case management linkage for consumers to appropriate community services.
- Independently completes projects identified to enhance the departmental services.
- Reviews psycho-social materials to determine appropriate level of programming.
- Knowledge of various insurances to facilitate linkage to services.
- Ability to adequately explain benefit information to staff and consumers.
- Provide detailed description of agency programs to consumers and referral sources.
- Coordinate follow-up with referral sources concerning linkage.
- Other duties as required.
