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Job Description
The South Tampa Family YMCA, one of the flagship locations of the Tampa Metro Area YMCA Association, is seeking a dynamic and visionary Operations Director II to help lead one of the region’s most impactful community hubs. This highly visible leadership role oversees Membership and Wellness operations, driving growth through innovative programming, strong sales and retention strategies, and meaningful member engagement. The Operations Director II plays a critical role in shaping exceptional member experiences, building deep community partnerships, and leading high-performing teams through a culture of collaboration and continuous improvement. This is an exciting opportunity for a high-energy, passionate leader who thrives in a fast-paced environment, brings a proven track record of success, and is eager to make a lasting impact while helping advance the mission and growth of the YMCA across the Tampa Metro area.
Essential Functions
Under the direct supervision of the District Executive Director, the Operations Director II will oversee the operations of South Tampa Family YMCA Membership and Wellness department including membership acquisition, engagement and retention, grass roots marketing, and wellness programming. Participates in volunteer and staff development, financial development, community relations and collaborations with community agencies. This position ensures that family center teams operate efficiently and employs a continuous improvement model to meet and/or exceed goals for member/participant satisfaction, strong financial management and overall growth.
Key areas of responsibility include: ensure high quality member and program experiences while growing enrollment, build community relations/partnerships, supervise program directors and key staff, ensure effective communication and coordination between center program lines and with association initiatives, and support and grow the center’s Annual Giving Campaign.
Critical areas of expertise include: leading others, highly organized multi-product line management, enhancing the member experience, strong membership retention strategies, delivering and managing robust programs focusing on quality, proven results in growth in programs, successful supervision of multiple full-time program directors to create a seamless team environment.
The successful candidate will be a high energy passionate leader who can multi task in a fast pace environment, have a passion for sales, and a proven track record in building upon prior success.
Read the full job positing HERE.
