JOB SUMMARY: This position serves as the departmental leader for the Goodwill Career Pathways Institute (GCPI) and our community employment training programs, including services to youth and re-entry clients. The Director collaborates with the Director of Employment Services, the Recruiter, and the Vice President for Workforce Development to create and fulfill the unit�s strategic plan and support initiatives. The Director of Community Training and Employment Programs leads our community training efforts, provides program oversight to ensure the success of Goodwill training programs, and supervises and develops staff. This Director will deliver training as needed, create strategies to deliver training to internal and external customers, oversee unit operations, budget and compliance, and will cultivate partner relationships by which to build training and employment networks. The Director will lead using Goodwill values and enhance the Goodwill brand in our community.
DIRECT REPORTS: Training Specialist, Program Recruiter, Employment Specialist, Employment Services Trainers, Lead Trainer
INDIRECT REPORTS: Enrollment & Support Specialist
ESSENTIAL JOB FUNCTIONS:
- Serve as lead administrator for the Youth Employment Preparation Program (YEPP), Re-Entry Post-Release Employment Program (REPP), and the Goodwill Career Pathways Institute (GCPI).
- Research emerging industry trends and new technologies to ensure current/relevant training curriculum and programming. Modify curriculum and course delivery as needed.
- Implement learning solutions which include a blended approach to learning such as classroom training, e-learning, online instruction, coaching, and assessment of learning.
- Work collaboratively with Subject Matter Experts (SME�s) within the organization and/or community to develop and/or validate training content, methods and materials and ensure effective upskilling of our clients.
- Oversee the workforce development training staff, perform annual appraisals, and develop staff professionally.
- Provide oversight for accredited certificate programs through the Oklahoma Board of Private Vocational Schools (OBPVS), CARF Accreditation, and ensure Goodwill�s compliance with accreditation standards.
- Create new job certification programs and/or employment programs in collaboration with the Vice President of Workforce Development.
- Work with Recruiter to develop and lead Employer Program Advisory groups.
- Develop and deliver appropriate professional development curriculum to local employers, relevant to their employees� needs and interests.
- Knowledge of employment services tools and resources.
- Build strategic partnerships and positive working relationships with internal and community partners, service providers, businesses, and collaborating agencies.
- Collect and record data on the unit�s performance and success including number served, placed, learning evaluation, and client satisfaction. Pull reports and analyze data for performance review and process improvement.
- Create mobile training unit schedules and supervise the delivery of employment certificate training across the Goodwill Central Oklahoma service area.
- Provide support and service delivery to designated sites including our Hubs areas (currently in Ada, Weatherford, Enid) located across a 37-county service area.
- Support the unit�s commitment to efficiency, effectiveness, and constituent satisfaction through stellar work delivery and continuous review of feedback and client survey data.
- Think quickly and make data driven, value-based decisions on behalf of staff, clients, and the organization.
- Conform to continuous change in the work environment and pivot as needed to accomplish goals and to deliver appropriate services to constituents.
- Develop and maintain current MOUs and partner agreements to ensure compliance and fulfillment of Goodwill obligations.
- Participate in Goodwill functions as a member of the Leadership Team, such as Director�s meetings, Work the Runway, Sip and Shop, and other community and/or fundraising activities.
- Manage the associated program budgets and seek cost-effective options for service delivery.
- Recruit partnerships for the expansion of program visibility within the community.
- Develop policies and procedures (SOPs) geared at positive employment outcomes.
- Facilitate the creation of grant proposals for community training and employment programs.
- Develop and maintain marketing collateral pieces and initiatives. Gather and provide unit data as needed by the Philanthropy department.
- Participate in budget development and oversight, and strategic planning for organizational and unit growth.
- Envision self and training staff as workforce development team members and co-collaborators with others in the department.
- Review and become familiar with Goodwill of Central Oklahoma safety policies, programs and procedures and adhere to all safety rules, regulations, and safety codes. Attend safety training and meetings and report any unsafe work conditions, accidents, or injuries immediately.
ADDITIONAL RESPONSIBILITIES:
- Perform other duties and projects as required by management.
QUALIFICATIONS:
- Bachelor�s minimum, master�s degree preferred, in a related area.
- Minimum of 3 years of related workforce experience in education, training, social services, or other related areas.
- Minimum 3-5 years of supervisory experience preferred.
- Must pass OSBI/DOC background check and drug testing.
- Must be 21 years old.
- Valid Oklahoma Driver�s License and Car Insurance Verification, required.
- Must pass MVR check and maintain a good driving record.
- Ability to speak, read and write the English language.
- Reliable transportation is required.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Excellent verbal and written communication skills.
- Strong organizational skills and the ability to work on several projects at once. High level of attention to detail.
- Strong sense of internal and external customer service.
- Strong time management skills and adhere to timelines and schedules and have the ability to work at a brisk pace when needed.
- Good interpersonal skills: able to work well with a wide range of people.
- Ability to work independently and as a member of a team, exercise initiative, good judgment, and ability to make decisions on items of a confidential nature.
- Demonstrate resourcefulness, ability to take initiative in development and completion of projects within budget.
- Ability to complete and maintain:
- CPR and First Aid certifications.
- Program specific training may be required.
- Proficiency in Microsoft Office products such as Word, Excel, PowerPoint, and Outlook.
CORE COMPETENCIES:
To perform the job successfully, an individual should demonstrate the following:
- Critical Thinking
- Business Acumen
- Developing Direct Reports and Self
- Results Driven
- Negotiating
- Commitment to Mission, Vision, and Values
PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions.
- This work is sedentary and requires the following activities: Sitting for long periods of time; occasional bending, squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, smelling and visual acuity.
- The ability to lift to 25 pounds, or more with or without assistance.
- Must have the ability and stamina to present training to audiences small and large.
- Employee is required to operate a computer.
WORK ENVIRONMENT:
- Works in a climate-controlled, office environment.
- Works 40 hours per week or more, with a variable schedule, although 8-5 is standard.
- Requires some local travel providing own transportation or use of Goodwill pool car.
- Fast paced environment with hectic and frequent short deadlines and regular instances of critical or unusual situations.
- May be required to work with individuals who have come from disadvantaging conditions including registered sex offenders, homeless, disabled, children, formerly incarcerated, veterans, and others. Training staff must be comfortable with the demographic served by Goodwill Central Oklahoma, which is a fair-chance employer. Staff must complete child abuse and other vulnerable populations professional development annually, in accordance with CARF standards.
NOTE: The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.
