Complex Needs Worker

St Mungo's • Hounslow • 1w ago

Are you an experienced worker interested in developing your skills in advising others around multiple exclusion homelessness?

We are looking for a Complex Needs Worker to join our excellent team in Hounslow. As the successful candidate you will have a passion for supporting some of the most vulnerable individuals in the borough, supporting residents around their strengths and aspirations.

The Hounslow LIFE service is a large multi-site supported accommodation service that has a staff team of 31 supporting 86 clients, covering specialisms such as Homelessness, Substance Use and Mental Health.

As the Complex Needs Worker you will work with the team to assess support needs support focusing particularly on substance use, physical and mental health and wellbeing, quickly identifying appropriate support services to enable them to access appropriate accommodation. You will work in partnership range of other services to support our clients, coordinating with Physical and Mental Health Teams, Substance Use Teams, Adult Social Care, and Housing Services and provide targeted 1:1 complex client work and advocacy.

In this role, you will offer support, guidance and advice on best practice to the team. This can take the form of training and coaching sessions, responding to complex needs queries or by visiting our other services in Hounslow.

About you

We’d love to hear from you if you bring:

Experience of working with people with substance use and mental health problems, and a strong understanding of harm minimisation
The knowledge and understanding of complex needs and multiple exclusion homelessness, and ability to advocate for service access
The ability to translate knowledge and work experience into opportunities to advise colleagues
Good verbal and written communication skills

However, above all we are looking for inspirational, committed individuals who have a genuine desire to support people to transform their lives.

Please note, due to the needs of all our services, there is a requirement to work a shift rota, so flexibility is required. This will include some weekends and bank holidays, and the role will be service based with no home working.

How to apply

When you're ready to apply click the ‘Apply Now’ Button to start your online application form.

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

Closing date: 10am on 10 March 2026

Interview and assessments on: TBC

About Us

Our purpose is to end homelessness and rebuild lives. It drives everything that we do. For the past 55 years, we have been on the ground every day and every night, supporting people to recover from homelessness and advocating for change. We support around 28,000 people each year and our work means that more than 2,700 people have somewhere safe to stay each night.

What We Offer

We are working hard to create a diverse and fully inclusive culture where all colleagues feel valued, and we welcome applications from all under-represented groups. We believe that equity, diversity and inclusion improves the health, wellbeing and development of our colleagues and helps to ensure everyone feels valued. We know that when diversity, inclusion and wellbeing are prioritised, we are happier, healthier and can ultimately achieve better outcomes for our clients.

Below are some of our key focus areas to improve both our candidate and colleague experience:

A growing number of diversity networks including LGBTQ+, Womens Action, Lived Experience and Anti-Racist networks.
Increasing visibility by ensuring that all interview panels across the organisation are diversely represented to ensure fair and balanced decision making during the recruitment process.
A safe and supportive working environment championing positive action via various internal schemes such as upward mentoring and a Steps into Management programme.
Mandatory Diversity & Inclusion training for all staff, unconscious bias training for managers, and a range of other courses such as Trans awareness and Autism Awareness.
In recognition of the importance of transparency, we publish our employee diversity statistics and pay gap reports on our website.

Want to find out more? Click here to visit our Equity, Diversity & Inclusion page.

We offer a comprehensive package of benefits to our colleagues to ensure wellbeing remains a key priority. Maintaining a good work life balance can be tricky, but with family friendly policies, flexible and agile working options and an incremental annual leave allowance, we are committed to making sure you have the options available as and when you need them.

These include:

Agile working model for suitable roles.
Supportive flexitime and toil arrangements.
28 days annual leave rising to 31 after five years’ service.
Family friendly leave policies including - maternity, adoption and parental leave. Carers leave, and fertility treatment leave.
Financial wellbeing platform offering loans, advances and saving options.
Auto-enrolment to pension scheme after six months service with an employer contribution of 6%.
Employee Assistance Programme and access to SmartHealth app – 24/7 GP appointments, health checks and nutrition advice.
Cycle to Work scheme and interest free season ticket loans.
Discount vouchers including gym, retail, food & drink, travel, electricals and more.

Want to find out more? Want to find out more? Click here to visit our Work For Us page.

At St Mungo’s we are committed to providing development opportunities for all our colleagues. We welcome people with a wide range of experiences and value transferable skills so that we can provide the best support for people experiencing homelessness. That’s why we have a robust induction, training and development programme that supports colleagues throughout their career at St Mungo’s.

These include:

Highly praised internal training courses and access to external learning to build your skills and meet your professional development goals.
Steps into Management programme to support colleague progression.
Commitment to continued professional development with access to career development forums, internal mentoring and internal secondment opportunities.

A DBS disclosure check is a requirement for this post and will be undertaken for the successful candidate.

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

Documents