Job Description:
***Positions posted by El Comeback are done on behalf of companies that we support in their search for candidates.***
Our client, INVID, is looking for a IT Sales Account Executive
Job Description
Job Title: IT Sales Account Executive
Schedule: Monday to Friday
Work Modality: Hybrid (2-3 days in office)
Location: San Juan, PR
Salary: $45k-60k + Commissions
Essential Duties and Responsibilities:
- Conducts proactive consultative needs analysis with new and existing customers.
- Ability to communicate effectively via telephone and email by actively listening and speaking to the customer.
- Represent our products and actively contact us via phone to introduce our services and software, increase brand awareness, and identify possible prospects.
- Willingness to learn about our services and products to introduce key points to prospects.
- Answers incoming customer calls. Calls must be handled in a timely and professional manner and by company policies and procedures.
- Achieves all sales standards set for the department by following the established departmental procedures
- Demonstrates a full understanding of current marketing campaigns and offerings and can communicate them clearly to customers at every sales opportunity.
- Responds to customer doubts and/or complaints professionally; attempts to resolve complaints successfully and upselling in accordance with established guidelines.
- Identify areas of improvement in the sales department and assist in creating and implementing solutions.
- Complete and maintain accurate sales projections, data gathering, and reports for the Sales Manager.
- Assist the Sales Manager in completing sales projects on an as-needed basis.
- Ability to create, add, edit, and troubleshoot within the client system (CRM).
- Maintain daily sales activities and comment on progress, update detailed client information, keep track of all communications, and filter active prospects by their tags.
- Conduct Post-Sale Follow-up (call the customer to ensure the proposal, agreement, or contract start date, amounts, and time are correct) in coordination with service delivery.
- Conduct ongoing customer needs analysis and research of customer requirements through first-party resources.
- Participate in management meetings and take responsibility for sales improvement initiatives and other assigned action items.
- Conduct regular customer review calls as per customer review procedure and follow up as necessary.
- Perform routine follow-up calls to hit Renewal Sales Goals as per renewal procedure.
- Perform reporting functions on an ongoing and timely basis, including quotes, appointments, and renewals.
Education and/or Experience:
- Bachelors degree (B.A.) in Marketing, and four (4) to eight (8) years or more of sales experience.
- A high level of customer service experience or equivalent education and experience.
Other Qualifications:
- Bilingual (Must speak, write, and read fluently in English and Spanish)
- Working Knowledge of Microsoft Word, Excel, and PowerPoint
- Must enjoy talking to people
- Technology-oriented (Experience in the Technology or Software Development Industry preferred)
Important:
- Must be a U.S. citizen and a U.S. resident
- This job works on a hybrid work modality (San Juan, Puerto Rico)
- Must have a valid driver's license
***El Comeback is a non-profit program from ConPRmetidos that attracts and retains professional talent for Puerto Rico-based jobs. Register at elcomebackpr.org/registration-form to get matched with professional opportunities on the island.***
Required Skills:
