As a member of the senior leadership team, the Senior <\/span>Director of Events & Tourism manages <\/span>the planning and successful execution of all operations pertaining to Event and Facility Rentals and our client's Tourism and Education departments. Reporting directly to the President & CEO, this position manages a team of three, including the Director of Education and the Manager of Tourism. This is a hybrid position located in Pittsburgh, PA.
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This role is responsible for leading the team charged with growing Tourism and Events to establish:
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Establishing strategies to increase earned revenue and deliver economic value for communities throughout the National Heritage Area
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Educating the next generation of students about the social, cultural, metals arts, workforce development, and environmental science impacts and opportunities of the four heritage sites
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<\/ul>This critical work ensures<\/i> <\/i><\/span>consistent, high\-quality experiences through:<\/i>
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Keystone annual events: <\/span>visible events drawing thousands of guests to our client each year<\/span>
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Rentals: <\/span>weddings; reunions; theatre; arts performances; and filming for television, movies, and advertising, among others.
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Tourism: <\/span>receptive bus tours, National and State Heritage areas, and others and a series of themed tours for the public, corporate events, universities, and global historic organizations, among others.
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Education: <\/span>K\-12 environmental science classes, metal arts and graffiti experiences, and school history programming.
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Volunteerism: <\/span>creating welcoming, meaningful experiences for volunteers, managing recruitment, training, scheduling, and engagement.
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Essential Functions<\/b><\/i>
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Success in this role requires team leadership to meet the multi\-faceted, fast\-paced dimensions of the position.
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This leader manages the administration and logistics of facility rentals, festivals and events, and tours operated by our client and partner organizations at our four historic sites.<\/span>
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Working closely with our marketing team, facility managers, part\-time staff and volunteers, the Senior Director of Events & Tourism will:
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Create and implement strategies to drive visitor and student engagement and ensure exceptional experiences
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Oversee the promotion, planning, and execution of receptive tours as well as sponsored tours across a wide variety of themes and interests. <\/span><\/span>
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Ensure the team delivers a consistent quality visitor experience <\/span>
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Lead sales, oversee preparation, and set\-up facilities for rentals, events, and education programs to ensure all obligations are met with a mind toward safety and hospitality, and that all visitors and staff follow the Code of Conduct agreement.
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Develop and manage annual budget and establish earned revenue goals. <\/span>
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Monitor volume, sales, revenue, and expenses. <\/span>
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Recruit, train, schedule, and supervise staff and volunteers across all four historic sites.
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<\/ul>Other Responsibilities<\/i>
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Manage data input and tracking in software systems.
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Attend regular leadership, staff and other meetings as required.
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Lead business operations projects at the request of the CEO. <\/span>
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Collaborate with marketing, development, and historic preservation departments.
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Support the President & CEO in presenting matters relevant to the Board and\/or its committees.
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Work closely with the Controller on all financial matters, including managing and balance cash drawers for sales at keystone events and other applicable event rentals.
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Requirements<\/h3>
Required Experience & Skills<\/i><\/b>
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Success in this position typically requires:
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Bachelorâs Degree (or equivalent experience) in Hospitality and\/or Heritage site or related fields.
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Four or more years of relevant experience is preferred, including event management and tourism \-ideally with both for\-profits and non\-profits.
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Knowledge of, and ability to negotiate, complex contractual documents and relationships.
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Demonstrated leadership and managerial capacity, including objectivity and staff engagement. <\/span>
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A customer\-centered work mentality with strong interpersonal, written, and communication skills.
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Technical skills including database management, Microsoft Office & on\-line meeting tools; willingness to learn new tools to ensure efficiency. Familiarity with Blackbaud\-Altru CRM is a significant bonus. <\/span>
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Strong attention to detail and accuracy and the ability to manage multiple responsibilities and prioritize work is important.
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Values & Competencies<\/i><\/b>
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The successful candidate will possess a strong commitment to our organizational values. A deep connection to the community and its history and evolution is strongly desired. Our work, coupled with this commitment and connection, will be reinforced by the following attributes and competencies:
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Approachable â relates well to all people, internally and externally; builds constructive and effective relationships; uses diplomacy and tact; can diffuse tense situations and communicate complex decisions comfortably.<\/span>
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Discerning â makes decisions based upon a mixture of analysis, wisdom, experience, and judgment; seeks solutions and suggestions to make and communicate appropriate decisions; perceptive and insightful. Strives for objectivity.
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Collaborative â fosters partnerships and productive working relationships in all circumstances; serves as a bridge between people and ideas, ensuring connection and understanding to achieve shared objectives.
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Effective & Efficient â organizes people and activities; understands how to ensure efficient tasks and workflow; gets the most out of limited resources.
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Transparent & Accountable â values clear communication and confidentiality; obligated and willing to be responsible for decisions, outcomes, and relationships.
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Other Expectations & Considerations<\/b><\/i>
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The candidate will <\/span>work a hybrid schedule balanced between our historical locations and our headquarters office in Homestead, PA. <\/span>
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<\/div>Candidates must:
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Possess a valid Pennsylvania driver's license and have a reliable vehicle available for work use.
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Clear all applicable Commonwealth of Pennsylvania background checks, including Pennsylvania Child Abuse History (Act 33), Pennsylvania State Police (Act 34), and FBI fingerprinting (Act 114).
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Undertake some physical activity and work including light lifting.
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Work evenings, weekends, and\/or holidays, as needed. <\/span>
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Limited travel is required
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