Description
Job Purpose: This position is responsible for transforming complex operational, clinical, and strategic information into clear, professional documentation. This role serves as a central resource for the organization, supporting Shared Services (HR, Finance, Legal, MarComm) and Programs by creating and maintaining the foundational documents that drive our mission. You will play a critical role in documenting process redesigns and ensuring that all organizational content reflects our commitment to modernizing cultural competency, accessibility, and neurodiversity.
Essential Job Functions:
(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.)
- Standardize and maintain the organizational policy library to ensure alignment with regulatory changes, accreditation standards, and risk mitigation.
- Capture step-by-step workflows and work instructions using tools like TangoAI to ensure operational clarity and consistency.
- Assist the CSOO in drafting and refining strategy documents that define agency programs, capabilities, and long-term goals.
- Draft and update the Business Continuity Plan (BCP) and safety protocols to ensure organizational resilience and client safety.
- Develop frameworks for template formatting, version control, and standardized terminology across all business units.
- Collaborate with internal teams to conduct interviews and research to gain an in-depth understanding of interdependent work tasks.
- Synthesize data on funding updates and grant releases to produce high-quality reports and competitive proposals.
- Support RFP initiatives and government relations by drafting external communications regarding community needs and advocacy
- Draft documentation for contract compliance, EEOC requirements, and legal affairs, including tracking outsourced work.
- Translate operational KPIs and strategic measures into comprehensive narrative reports for executive leadership.
QualificationsRequired Education, Experience, Certifications, Licensure and Credentials: (Where appropriate, education and/or experience may be substituted)
Minimum Required Education: Bachelor’s Degree in English, Journalism, Communications, or
Technical Communications. Comparable experience may be substituted.
Minimum Required Experience: 3+ years of experience in technical or training documentation writing
Required License – Certification – Registration: Issued By Governing Body (if applicable):
Travel Type: Less than 10%
Knowledge, Skills, & Abilities:
- Technical Writing & Documentation: Expertise in drafting complex policies, work orders, and technical workflows that are easy for diverse audiences to digest.
- Regulatory & Risk Acumen: Strong understanding of compliance, accreditation standards, and risk management protocols (e.g., HR misconduct, BCP).
- Data Synthesis: Ability to translate raw data, operational KPIs, and funding updates into persuasive reports and strategic documents.
- Collaborative Research: Skilled at interviewing subject matter experts and cross-functional teams to extract process details and business requirements.
- Systems Proficiency: Advanced ability to leverage documentation tools (e.g., TangoAI, process maps) and maintain digital document management systems.
Physical Requirements, Visual Acuity, and Work Conditions:
Physical Requirements: Sedentary work involves sitting most of the time.
Visual Acuity: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal.
Working Conditions: None: The worker is not substantially exposed to adverse environmental conditions
