Are you looking to make a real difference in the lives of others? Join the Catholic Charities team! For the last 100 years, we have had the distinct honor to provide help and hope for those in need. At Catholic Charities, our mission is to empower individuals and strengthen families. We do this through our vital programs including a food pantry, counseling services, emergency family shelter, community resource coordination, and domestic violence and sexual assault programming. We care for the dignity of the person, regardless of background and strive to provide unparalleled support for those in need.
The Community Navigator provides professional community navigation services to adults, adolescents, children and/or families at Catholic Charities Emergency Family Shelter (EFS) and Food Pantry (FP) with the goal of promoting individual and family stability and self-sufficiency. The Community Navigator provides professional case supervision, crisis de-escalation, and follow-up to clients. Reporting to the Program Manager, Community Resource Coordination,[BS1] this role works collaboratively with the shelter and food pantry staff, contributing to the development of the agency and related programs, while assisting with program tasks as needed. The Community Navigator works with community resource providers to build ongoing family support and attends continuum of care meetings to build community partnerships and strengthen community roots.
We Offer
- Competitive pay
- 35-hour workweek
- Generous vacation and sick pay
- 14 paid holidays
- Paid Parental Leave
- Tuition Reimbursement
- Comprehensive benefits including Medical, Dental, Vision, and Flex Spending Plans
- Employer-paid Life Insurance and Long-Term Disability Insurance
- 403(b) retirement plan with employer matching
- A supportive and uplifting working environment
Key Responsibilities
- Perform assessment of adults, children, and families within established guidelines through interviewing, record review, and other appropriate methods. Determine the necessary level of intervention by evaluating client data.
- Develop, implement, and modify service plans with individuals, families and ancillary service providers. Maintain accurate and professional documentation in client files. Provide crisis intervention and supportive services to assist clients in reaching goals. Monitor and assess clients’ progress towards identified goals and make recommendations.
- Maintain accurate and up-to-date case records in the HMIS data system (ServicePoint), including accurate data entry and live entry, understanding and correctly utilizing the assessment tools. Document clients’ contact information and progress to ensure program compliance and adherence to standards.
- Work collaboratively with surrounding agencies to ensure smooth transitions, and provide open communication about current openings, barriers to care, and other resident needs.
- Maintain working relationships with other community-based organizations for reasons of advocacy, education, resource development and public relations.
- Develop and maintain policies and procedures as it pertains to case management.
- Collect and aggregate data for statistical purposes.
- Provide individualized support for families, meeting weekly/biweekly meetings while at EFS and at minimum monthly at the FP. Empower individuals to set goals, overcome barriers, and strive towards self-sufficiency by locating and accessing available resources and referrals for permanent housing, health care, education, employment, and childcare opportunities.
- Connect clients with appropriate resources that will help them return to self-sufficiency.
