Custodial and Floor Care Supervisor

Oregon Humane • Full-time • Portland, Oregon • 3d ago

Description

About the Oregon Humane Society

Founded in 1868, Oregon Humane Society is the Northwest's oldest and largest animal welfare organization with one of the highest adoption rates in the nation. We are working toward our vision of a world where all animals are treated with compassion, kindness and respect. With campuses in Portland and Salem, OHS is an Oregon-based nonprofit that relies on donor support for its adoption, education, medical and humane law enforcement programs. Visit oregonhumane.org to learn more about how we’re creating a More Humane Society.

The Team

The Facilities team plays a crucial role in supporting all aspects of the Oregon Humane Society. Through cross departmental communications and interactions, we ensure a safe and healthy environment for staff, volunteers, donors, the general public, and any and all vendors who find themselves on our ever expanding campus.

The Position

Reporting to the Facilities Operations Manager, the Custodial and Floor Care Supervisor is responsible for managing the daily work performance of the OHS custodial staff, and ensuring the highest possible standard of cleanliness and safety. In addition to supervising the work of custodial staff, this position will be responsible for leading continuous quality improvement efforts, inspecting OHS facilities to ensure service, cleanliness, and safety standards are met, training and mentoring facilities employees, scheduling and staffing for maximum efficiency. This role is hands-on and works alongside the custodial team to complete nightly tasks. The effective management of custodial employees will be paramount to the success of this position. Leadership, problem-solving, and decisiveness are critical competencies for this role. All OHS staff members contribute to the stewardship of the organization’s mission and are expected to stay current on and understand issues related to animal welfare and OHS programs.

The proposed schedule for this role is 6pm - 2:30am.

Eligible Benefits

We are committed to creating a better future for pets, and we work hard to achieve our goals while offering a rewarding workplace including competitive benefit packages to our employees.

Medical/Dental/Vision

Paid Time Off + Sick Time + Holidays

401(k) with employer match

Professional Development Opportunities

One free OHS adoption/ year

Perks & Discounts

Essential Responsibilities

PERSONAL LEADERSHIP

Consistently strives to exceed expectations; demonstrates flexibility, resilience, and the ability to maintain positive relationships and composure, even under difficult circumstances.

Maintains high ethical standards, including exhibiting behaviors and actions that embrace and align to our organization and customer service values, while treating all people with respect and dignity.

Demonstrates an awareness of your individual personal strengths and development needs, modeling non-defensive behavior and openness to feedback; builds a culture of feedback and learning.

TEAM LEADERSHIP & MANAGEMENT 

Manage, support, and provide coaching feedback to team members, and create and sustain a work environment of mutual respect where team members strive to achieve excellence within their own team and embrace their role and responsibilities in advancing shared goals and priorities.

Manage day-to-day implementation and support for key activities including coordination with other teams implementing complementary activities.

Role model inclusive leadership, creating an environment where diverse viewpoints are welcomed and actively engaged

LEARNING

Contributes to regular dialogue and accountability with the leadership team and across the organization to review progress and course correct if necessary.

Utilizes data and insights to identify, understand and articulate the key inputs and metrics that tell the story of the organization/team strategy and its progress.

Builds appropriate feedback loops to measure if we are meeting key milestones and if the impact planned is being felt across the organization.

INFLUENCE & REPRESENTATION

Communicate effectively to executive and other stakeholder groups to ensure they are informed and able to actively engage.

Liaise with and maintain productive relationships with all stakeholders, including other departments, and donors; build mutually rewarding professional relationships inside OHS at all levels.

Leverage our best practices externally and grow OHS’ reputation as a leader in the animal welfare space.

PRIMARY RESPONSIBILITIES

Supervise the operations of custodial/floor care staff to ensure the achievement of productivity and quality service standards.

Coach and train staff to perform their duties effectively. Develops, prepares, and implements custodial training program.

Prepare weekly schedule for custodial staff, ensuring company/legal labor standards are observed and organizational facilities needs are met.

Manage daily log/ticketing system, verifying information is correct and all custodial/floor care projects completed.

Supports the team in the completion of nightly activities, working on-the-floor to complete tasks as needed.

Work and track projects daily to upgrade the quality of the overall facility.

Perform regular inspections to identify cleaning and floor care deficiencies, maintenance concerns, and safety compliance issues.

Ensure that attendance timecards are completed daily and in accordance with OHS policy, state and federal employment law.

Ensures high level of customer service; fosters a welcoming, respectful work environment that supports teamwork and models high performance standards.

Respond to all facilities requests in a timely, efficient, and friendly manner.

Develops RFPs, gathers quotes, and coordinates timely and accurate service completion with third parties. Works with vendors to resolve problems and respond to internal suggestions for improvements and enhancements. Oversees vendors (such as floor services) to ensure the achievement of productivity and quality service standards.

Report and track lost and found articles.

Follow company policy and procedures (including OSHA, BPA regulations, and other state and local regulations). Apply all safety and security policies consistently.

Participate in hiring and evaluation process.

Promotes innovation and improved services for OHS employees and customers. Attends training sessions and participates in professional training opportunities.

Assists in exterior projects throughout the OHS campus as requested.

Patrol parking lots and grounds picking up litter and debris.

Perform on call duties as requested by management.

Understand and be able to respond to intrusion and fire alarms as well as other building emergencies that may come up during working hours.

Send a daily report of work shift activities and observations to the facilities manager daily.

Performs related duties as requested by management.

Supervises custodial/floor care staff, external vendors, and consultants.

SUPERVISOR RESPONSIBILITY

Supervises: Custodial and Floor Care Staff

ACCOUNTABILITY

Reports Directly To: Facilities Operations Manager

Often Engages Directly With: Custodial and Maintenance Staff

Qualifications

Minimum Qualification & Transferable Skills

We are interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. We welcome applicants who bring a diversity of identity, culture, experience, perspective and thought. We encourage you to apply, even if you do not believe you meet every one of the qualifications described. You are also encouraged to address how your professional and lived experience, scholarship, mentorship and/or service will contribute to the Oregon Humane Society.

Minimum Requirements

High school degree, GED, or equivalent experience required.

1+ years’ custodial/floor care supervision experience.

5+ years’ general custodial/floor care experience.

Must be experienced in training custodial staff.

Must be able to comprehend and communicate in English.

Excellent verbal and written communication skills - able to communicate with a diverse population in a consistently informative, respectful, and professional manner.

Must have basic mathematical skills.

Must have a well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.

Strong negotiation skills and understanding of vendor quotes and ordering.

Must be highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.

Strong customer service orientation; ability to be diplomatic, maintain high personal integrity, and skilled at building collaborative working relationships with diverse stakeholders.

Must be able to work independently as well as thrive in a fast-paced, hands-on, team environment; have demonstrated leadership skills.

Able to set goals, prioritize, delegate work, and provide feedback to others in order to complete multiple tasks on or before deadline.

Able to manage multiple tasks at one time; quickly and accurately shift attention among tasks under distracting conditions without loss of accuracy or appearance of frustration.

Able to demonstrate exceptional discretion, judgment, integrity and confidentiality when dealing with personnel issues, financial issues, and intellectual property.

Able to learn new tasks and become proficient in a short period of time.

Able to work evenings, weekends, and/or holidays as business operations demand.

Able to be certified in CPR and first aid. Able to maintain certification throughout the course of employment.

Able to maintain a valid Driver’s License and provide proof of auto insurance.

Proficiency using the Microsoft Office Suite, including Outlook, Word, Excel.

Preferred

Bilingual skills (Spanish) a plus.

Work Environment Conditions & Physical Requirements

This position interacts and collaborates will all levels of the organization, including OHS staff, executive team members, donors, general-public, external vendors, volunteers, and supporters. Contact and communication is carried out through face-to-face, telephone and digital interactions. Excellent customer service skills are essential to success. Communication must be clear, understandable, professional and respectful in all circumstances.

WORKING CONDITIONS

Work is performed in an office and medical center/animal shelter environment.

Travel between the two campuses may be required.

Working at both campuses may be required.

Occasional weekend and evening work may be required.

Animal contact and related injuries may occur.

Noise exposure varies and sometimes includes uncontrolled barking and other animal vocalizations.

Pace of work is active and demanding, requiring a high degree of multitasking and ability to adapt to changing priorities while managing concurrent projects/tasks to completion.

Contact with angry or emotional people may occur.

PHYSICAL REQUIREMENTS

Occasional lifting and moving of inanimate objects weighing up to 50 lbs.

Occasional pushing and pulling of carted items weighing up to 100 lbs.

Occasional moving items above shoulder level.

Occasional use of hands and arms at or above shoulder level.

Prolonged standing, sitting and/or stooping may occur.

Occasional climbing and bending.

Must be able to lift, move, restrain, guide, or manage an animal weighing up to 150 lbs. on a leash on an occasional basis.

Must be able to remain in a stationary position for prolonged periods.

Ability to respond and perform life saving techniques in an emergency.

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds and ways of thinking, we are better able to leverage the collective power of our teams and address and overcome complex challenges and barriers. We strive for a culture of integrity, respect and compassion where every member of our community contributes their perspectives and authentic selves and where everyone reaches their potential as individuals and teams. We recognize that striving for diversity, equity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Oregon Humane Society is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives and skills so that we can be collectively stronger and have sustained impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group.

At-Will Employment

This position description in no way states or implies that these are the only duties performed by the employee occupying this position. Employees will be required to follow any other job-related duties required by their supervisor. This document does not create an employment contract implied or otherwise, other than an “at-will” relationship.

Must have good organizational and communication skills. Must possess excellent interpersonal and communication skills (written and verbal).
Must have basic mathematical skills.
Must have a well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.
Strong negotiation skills and understanding of vendor quotes and ordering.
Must be highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
Strong customer service orientation; ability to be diplomatic, maintain high personal integrity and skilled at building collaborative working relationships with diverse stakeholders.
Must be able to work independently as well as thrive in a fast-paced, hands-on, team environment; have demonstrated leadership skills.
Able to set goals, prioritize, delegate work and provide feedback to others in order to complete multiple tasks on or before deadline.
Able to manage multiple tasks at one time; quickly and accurately shift attention among tasks under distracting conditions without loss of accuracy or appearance of frustration.
Able to demonstrate exceptional discretion, judgment, integrity and confidentiality when dealing with personnel issues, financial issues and intellectual property.
Able to learn new tasks and become proficient in a short period of time.
Able to work evenings, weekends and/or holidays as business operations demand.
Able to maintain a valid Oregon or Washington Driver's License and provide proof of insurance