SUMMARY:
The Administrative/Delivery Coordinator will contribute to City Seeds success as a team player and Department Head. S/He will also be responsible for overall cleanliness, sanitation, and compliance with state and local health regulations in the kitchen area(s) and the outside of the facility. The Administrative/Delivery Coordinator responsibility will include but, not limit to deliveries to local business, client homes, hotels, corporate/local venues, and retail locations. Position requires Valid Driver’s License for driving company vans, maintaining professional conduct while representing City Seeds with a positive, friendly personality. The Relief Support shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying City Seeds Culture and the 7 Core Values.
Team Members are expected to display City Seeds’ 7 Core Values at all times:
1. Determined to make a difference
2. Embracing positive change
3. Overcoming any objective
4. Growth in Success
5. Serve great food
6. Respect others
7. Be Incredibly Friendly and Positive
RESPONSIBILITIES AND ESSENTIAL JOB FUNCTIONS:
Administrative:
- Coordinating internal sales effort by responding to walk-in, telephone or email guest inquiries.
- Promotes/coordinates marketing promotions for City Seeds.
- Coordinating administrative sales support such as documenting sales calls, setting up customer billing information, creating sales marketing promotions, printing labels, etc.
- Submit invoice into Bill.com every Thursday with proper coding.
- Contact clients on behalf of the Sales Managers/Directors and serve as a representative of the department in the manager's absence.
- Act as a liaison between customer’s and management.
- Ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional image of guests.
- Files – maintain/update both paper files and CaterZen/Caterease.
- Answering inquiry calls, taking down essential information in order to pass along to Sales/Catering Managers/Executive Chef/Director.
- Maintain adequate inventory of office supplies.
- Type and distribute meeting minutes.
- Prepare Banquet Event Orders (BEO’s) as per customer needs (Catering Only).
- Attend meetings/training as required by management
- Assist Executive Chef with food labels/labeling.
- Assist Chefs/Cooks with proper reporting paperwork i.e. imputing inventory.
- Prepare all reports for the Director review and approval.
SERVICE DRIVER (VALID DRIVERS LICENSE REQUIRED):
- Deliver food products to customers within the City Seeds designated area’s in a timely manner.
- Load truck efficiently (to make deliveries with the least amount of rearranging) and with the safety of the equipment and personnel in mind.
- Secure customer signature whenever necessary and maintaining an accurate log, noting any irregularities, special circumstances, or delivery carts left on site.
- Obey traffic laws and drive courteously.
- Notify manager if behind schedule so customers can be contacted.
- Plan Routes and assist on assigning them to proper drivers.
- Clean City Seeds transportation fleet accordingly to City Seeds guidelines.
- Assist in setting up and tearing down catering events.
Other Duties that you may perform throughout the day if needed:
PORTER:
- Maintaining highest level possible of cleanliness and sanitation standards throughout City Seeds as often and as fast as possible.
- Assist on keeping all kitchen facility clean, sinks, stoves, walk-in refrigerators, freezers, dry storage, and walls, windows clean and sanitized.
- Ensuring basic cleaning tasks are carried out as quickly as possible to avoid hindering operations.
Kitchen Support:
- Arranging equipment and ingredient deliveries.
- Package and label foods as needed.
- Following any updated Health and Safety Guidelines.
- Maintain a teamwork orientation towards co-workers.
- Emphasize safety awareness and effectively with all kitchen equipment and staff.
- Show willingness to be trained in all areas.
- Sustain clear and effective communications.
- Read and follow recipes.
- Uses our Standard Recipe Card for preparing all products. Do not rely on the memory of yourself or other employees.
- Understands and complies consistently with our standard portion sizes, cooking methods, quality standards and kitchen rules, policies and procedures.
- Ability to portion food products prior to cooking, according to standard portion sizes and recipe specifications. Complete opening and closing checklists.
- Visually inspect, select, and use only the freshest ingredients in the preparation of all menu items.
- Ability to maintains a clean and sanitary work station area including tables, shelves, walls grills, broilers, fryers, pasta cookers, sauté burners, convection oven, flat top range and refrigeration equipment.
- Promptly reports equipment and food quality problems to Manager on duty.
- Inform Manager on duty immediately of product shortages.
- Ensure proper receiving, storage, and rotation of food products so as to comply with health department regulations.
Personnel:
- Must be able to read, write, and speak English & have exceptional communication skills.
- Must be detailed orientated and work well under pressure.
- Must be able to follow direction & be professional in appearance and demeanor.
- Ability to work a flexible schedule that will include evenings, weekends and holidays.
- Communicate & maintain a teamwork orientation towards co-workers and guests with dignity and respect.
- Nutrition/ labeling & assemble and prepare food to fulfill contracts as needed.
- Ensure deliveries to customers are met on time.
- Willingness to adhere to health and safety rules.
- Ability to work unsupervised in a fast paced, highly visible, and changing environment.
WORKING CONDITIONS:
- Must be able to stand on feet throughout the shift, with intermittent periods of walking.
- Must be able to occasionally lift, carry, push & pull up to 50+ lbs. with assistance.
- Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally.
- Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis.
- Must be able to frequently handle kitchen supplies and equipment to maintain the facility.
- While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, heat).
- Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat).
- Must be able to work in variable temperatures, as kitchen temperatures and scullery may fluctuate.
Agency Cohesiveness
- Participate in agency activities and the organization’s continuing learning on issues of racial equity and equity in general.
- Other duties as assigned.
- To maintain continuity, 30 days’ notice must be given upon resignation.
QUALIFICATIONS:
- More than two years post high school education with one to two years employment in a related position is required. Prior hospitality experience preferred.
- 18 years of age or older.
- Ability to operate LCD projector, laptop computer, overhead projector, TVs and monitors, kitchen equipment.
- Must be proficient in Microsoft Office.
- Good Driving record and a valid Maryland Driver’s License is REQUIRED.
- Read and employ math skills for following recipes and office duties.
- Excellent cold calling & prospecting skills.
- Excellent time management, self-motivation.
- Relationship building / networking skills.
- Efficiently working with materials and/or resources being aware of and minimizing costs and expenses.
- Certified ServSafe preferred but not required.
- Service-minded and team-oriented & Strong attention to detail.
- Must be able to accurately follow instructions, both verbally and written.
- Ability to relate well to staff and board members of different races, ethnicity, genders, sexual orientations, socioeconomic backgrounds, and religions.
- Ability to proactively prioritize needs and effectively manage time and resource.
Preferred Education/ Knowledge, Skills, and Abilities:
- 2+ years in Food Delivery, Food & Beverage experience in the hospitality industry.
- Ability to work independently with minimal supervision.
At City Seeds, a Humanim social enterprise, you’ll perform meaningful work, make a difference in the lives of the people we serve, and find the support and training it takes to grow as a professional. Our mission is to develop the best culinary job opportunities, cultivate the savviest food entrepreneurs, support the finest local food businesses, and have the most delicious social impact in Baltimore. We offer a comprehensive benefits package for eligible employees, including paid time off, medical insurance, and tuition reimbursement. We are an Equal Opportunity Employer M/F/Disability/Veteran.
Company Description:City Seeds is passionate about food and driven to transform lives. As a Humanim social enterprise, we offer culinary and hospitality skills training for individuals with barriers to employment. We are a full service Cater.
