• Cultural Competence: Establishes positive relationships; Treats clients, co-workers, and others with respect, dignity, and compassion; embraces the diversity of others; Leverages cultural differences to benefit the individual and the organization.
• Communication: Expresses thoughts clearly, listens actively, and seeks clarification when necessary. Responds to communications in a timely fashion, uses reasoning, logic, and data to create acceptance.
• Collaboration: Recognizes when he/she is the best person to complete a task, and when to incorporate team members with superior expertise, and does not fear doing so; Does not take credit for good results and follows through on commitments.
• Quality of Services/Work and Accountability: Demonstrates competence and a commitment to producing an accurate and thorough work product; Takes responsibility for work actions, and adheres to Agency and Diocesan policies and procedures.
• Judgment and Ethics: Actions and behaviors model Agency values of privacy, dignity, confidentiality, honesty, quality and excellence, demonstrate an understanding of ethical and compliance standards, and reflect the best interest of those served.
• Adaptability: Quickly adjusts to new demands, people and environments and copes well with unexpected challenging situations; Changes priorities to respond to changing goals; Demonstrates composure under stress and manages competing deadlines.
• Initiative: Initiates role-appropriate actions without a lot of guidance; A self-starter who is consistently productive without being told and/or reminded what to do.
• Adept Problem Solver: First to offer to help, comes through fast and over delivers; Offers creative, innovative ideas, and new approaches to solving problems; Improves processes by rapidly acquiring and integrating new information.
• Humility: Exudes confidence but not in a way that intimidates others; Embraces the better ideas of others; Learns from failure, and steps back to see if someone has a better point of view.
• Leadership: Inclusive, humble, self-directed, and mission focused; Inspires others to action, demonstrates competence, seeks feedback (both positive and constructive) and shows genuine concern for the wellbeing of the group.
