Schedule Details:
Monday through Friday
Scheduled Hours:
8:30 - 5:00
Shift:
1 - Day Shift, 8 Hours (United States of America)
Hours:
40
This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.
Everyone Is a Caregiver
At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.
Position Summary:
Responsible for managing all donor information systems for the Office of Philanthropy. This includes reporting and analysis of data, gift processing and acknowledgments, as well as managing data import and data entry, data extraction, data quality initiatives, and other related activities. Acts as the lead contact for data analytics, working with key staff and stakeholders across UMass Memorial Health Care (UMMHC).
Major Responsibilities:
Systems and Database Management:
- Manages all aspects of the fundraising and donor management database including data integrity, updates and modifications.
- Develops effective and efficient systems to manage data connections and transfers between fundraising and donor management database and other UMMHC systems.
- Manages processing of all gifts via mail, credit card, online, and stock transfer.
- Strategizes and manages implementation of data enrichment services, determining the best use of fundraising and donor management software features to accomplish the goals of the Office of Philanthropy.
- Manages vendor relationships to support development operations.
Gift Entry, Acknowledgments & Reconciliation:
- Enters gifts into database with appropriate coding and packaging.
- Produces and edits acknowledgement letters/tax receipts applying knowledge of practical tax receipting protocol.
- Generates pledge reminders and invoices.
- Batches all cash, checks, and credit card donations to Finance in a timely basis.
- Manages the month-end process, trouble-shooting and auditing data to ensure the smooth transfer of data to Finance. Performs monthly reconciliation report and reviews with Finance.
Reporting and Other Functions:
- Develops standard and ad hoc reports. Manages the regular distribution of data, including daily revenue reports.
- Produces queries, reports, lists needed by philanthropy staff as needed for mailings, events, and moves management.
- Creates custom “dashboards” for philanthropy staff which demonstrate revenue progress in real-time to manage tasks and actions.
- Works evenings or weekend special events as needed.
- Trains staffs and interns on relevant database systems.
Position Qualifications:
License/Certification/Education:
Required:
Experience/Skills:
Required:
- At least 3-4 years fundraising database management experience.
- Proficiency in Microsoft Office.
- Excellent interpersonal oral and written communication skills required in order to proofread acknowledgment letters and communicate directly with donors via email or phone.
- Possession of pleasant and collaborative style in the workplace including professional attitude, attention to detail, dependability and initiative.
- Strong analytical and organizational skills.
- Sense of pride in effectively managing databases and passion for helping donors.
Preferred:
- Raiser’s Edge experience.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.
As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.
If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.
