Provides excellent customer service while conducting donor registration, donor interviews, limited physical assessments, and Whole Blood Phlebotomies. Monitors donor/patient recovery and provides adverse donor reaction care management. Also responsible for various equipment and supply Quality Control.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
1. Treats customers (internal and external) with dignity and respect in a friendly and professional manner.
2. Performs general and special donor registration on computer and manually as needed.
3. Performs tests such as blood pressure, temperature, pulse and hematocrit/hemoglobin.
4. Prepares pre-donation Apheresis Sample.
5. Confidentially interviews donors regarding their medical history and current health status.
6. Performs phlebotomy for Allogeneic Whole Blood and Directed Whole Blood Collection.
7. Monitors and discontinues manual collection of donor’s units in the drawing area.
8. Properly prepares blood units for transport to the Laboratory.
9. Assists with donor recovery and adverse reactions.
10. Draws specimens for donor re-test and other orders.
11. Conducts daily equipment/supply set-up and breakdown, as well as Quality Control on specified instruments.
13. Actively recruits donors to various Blood Bank Programs (e.g. Apheresis) and promotions (e.g. Special Events).
14. Works at different draw locations as needed.
CUSTOMER INTERACTION/PROBLEM-SOLVING:
Must maintain a high standard for conscientious, courteous, and enthusiastic service to internal and external customers, and the public in general. Must make customer’s needs a high priority in face-to-face or telephone contact. Must consistently deliver service in a timely, accurate, professional, and friendly manner. And/or demonstrates a moderate level of problem-solving skills.
COMPLEXITY:
Work involves mostly duties that involve related steps, processes, or methods, requiring the employee to make choices and recognize differences in a few easily recognizable situations, such as differences in fact, sources of information, or kinds of transactions or entries. Occasionally, work includes various duties involving different and unrelated processes and methods. Decisions on what needs to be done require analysis of the subject in each assignment, and chosen courses of action may be selected from several alternatives. Work involves conditions and elements that must be analyzed to identify interrelationships.
NATURE AND EXTENT OF SUPERVISION PROVIDED TO THE POSITION:
The supervisor makes assignments by defining objectives, priorities and deadlines, assisting the employee with unusual situations with no clear precedents. Employee plans and executes steps to complete the assignment, following instructions, policies, and previous training or accepted practices. Completed work is evaluated for soundness, appropriateness, and conformity to policy. Methods used by the employee are not reviewed in detail. Occasionally, the supervisor sets overall objectives and resources available, with deadlines and work plans developed in consultation with the employee, with some opportunity for the employee to interpret policy, or determine approaches and methodology for accomplishing assignments.
