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Patient Advocate

Sentara Hospitals • Part-time • Norfolk • 9m ago

City/State

Norfolk, VA

Overview

Work Shift

First (Days) (United States of America)

Sentara Norfolk General Hospital Guest Services is hiring a Part-time, Day Shift Patient Advocate!

Hours/Shift: Part-Time (20 hours), day shift

Location Overview: Click here to learn more about Sentara Norfolk General Hospital!

The Patient Advocate facilitates and promotes continuous quality improvements in the delivery of patient care by maintaining active interfaces between internal and external customers (patients, family, visitors, medical staff, risk management, etc.), maintaining data system of customer issues for use in identifying areas for improvement. Protects the patient's rights; speaking out on the patient's family's behalf when necessary. The Patient Advocate serves as a Sentara direct representative to patients/families that have concerns or questions regarding Sentara services. Staff education to improve patient satisfaction is also expected.

Requirements:

Bachelors Level Degree
2 years Customer Service Experience

Preferred:

2 years Mediation Experience
2 years Patient Advocacy
2 years' experience in an environment where conflict resolution skills were utilized to manage complex communications, difficult persons and situations
2 years' experience facilitating the conversion of diverse opinions/thoughts

Benefits: Sentara offers an attractive array of full-time benefits to include Medical, Dental, Vision, Paid Time Off, Sick, Tuition Reimbursement, a 401k/403B , 401a, Performance Plus Bonus, Career Advancement Opportunities, Work Perks and more.

Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth.

Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve!

Keywords: Patient Advocate, Advocacy, Customer Service, Guest Services, Communication, Professional Services, Mediation, conflict resolution, communication

Job Summary

Facilitates and promotes continuous quality improvements in the delivery of patient care by maintaining active interfaces between internal and external customers (patients, family, visitors, medical staff, risk management, etc.), maintaining data system of customer issues for use in identifying areas for improvement. Protects the patient's rights; speaking out on the patient's family's behalf when necessary. The Patient Advocate serves as a Sentara direct representative to patients/families that have concerns or questions regarding Sentara services. Staff education to improve patient satisfaction is also expected.

Minimum two (2) years of experience in an environment where conflict resolution skills were utilized to manage complex communications, difficult persons and situations; and facilitating the conversion of diverse opinions/thoughts preferred.

Qualifications:

BLD - Bachelor's Level DegreeCustomer Service, Mediation, Patient Advocacy

Skills

Microsoft Office

Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at ecfr.gov for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application.

In support of our mission “to improve health every day,” this is a tobacco-free environment.