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Consumer Support Specialist

Communicare • Unclear • New Haven, Connecticut • 9m ago

Job Details

85 Willow Street, New Haven, CT - New Haven, CT

High School

$17.69 - $24.77 Hourly

Nonprofit - Social Services

Consumer Support Specialist

POSITION SUMMARY: The consumer support specialist will reach out to previous callers to the crisis service and request their feedback by asking several questions on a survey. At the end of the fiscal year, the specialist will compile the information from the surveys.

Accountable and responsible for the following results:

Conduct consumer satisfaction surveys via telephone.
Attend 2 crisis service staff meetings per year.
Assist with the preparation of SCCS materials.
Attend other SCCS leadership meetings to provide PIR feedback and inform the policy making process.
May perform other assignments and duties as assigned.

CommuniCare

Our mission is to build comprehensive coordinated and efficient integrated health care services across our sponsoring agencies and communities.

Who We Are

CommuniCare develop partnerships to benefit sponsoring agencies and the community; increase geographic reach of clients served through collaborative efforts with partner organizations; assist partner agencies to grow their viability in an increasingly competitive marketplace; provide range of administrative and programmatic services to not for profit and healthcare organizations

Why CommuniCare?

Our culture and benefits are designed to promote your well-being and help you achieve a healthy work-life balance.

Benefits to full-time (30+ hours per week) employees:

Paid Time Off (vacation, sick, personal and 9 paid holidays)
Health & Dental insurance
Dependent care accounts
Medical flexible spending accounts
Paid family leave
LTD & Disability coverage
Life & AD&D
Supplemental insurance including STD, Cancer, Accident and Critical Illness
Employee Assistance Program
403(b) retirement plans with 3% employer match
Career advancement opportunities
Employee referral program
Staff events and activities

Qualifications

MINIMUM QUALIFICATIONS

High school diploma or GED. Strong organizational skills, personal experience as a person in recovery in the mental health system and a good understanding of the needs of those in recovery. Experience in office setting.
Must have and maintain a valid driver’s license. Must maintain an acceptable driving record and be insurable at a reasonable rate under the Organization’s auto insurance plan.