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Matching Specialist - Social Services

Four Oaks Family & Children Services • Full-time • Ankeny, Iowa • 9m ago

Job Details

Entry

Ankeny Campus - Ankeny, IA

Full Time

High School Diploma or GED

Varied Shifts

Nonprofit - Social Services

Position Details

What you will do?

As the Matching Specialist you will process HHS/JCS referrals for foster care placement matches. This position is responsible to provide timely matches for each match category. Utilizing the RRTS database, this staff enters timely documentation, following matching policies, procedures and protocols, providing high level customer service. This position will work the hours of 3:00pm to 11:00pm Monday - Friday.

Obtains thorough and complete referral information to assure optimal matches.
Accepts referrals, conducting match searches and communicating with other matching staff, the RRTS Matching Manager, the Resource Families and the referring worker.
Provides respectful, timely and professional communication (written and spoken) to customers (HHS, JCS, RRTS and others) per contract and RRTS protocols.
Utilizes the RRTS database and local staff feedback to locate the optimal match for each child referred.
Provides one or more names of Resource Families to HHS/JCS that meets the identified referral criteria.
Documents family contacts in a timely manner(as they occur) as per matching protocols.
Manages referral assignments, monitoring time frames for completion and modifying work strategies to meet such timeframes.
Alerts RRTS Matching Manager of barriers to completing the referrals in a timely manner.
Follows troubleshooting procedures when matches are potentially late.
Immediately contacts the Matching Supervisor when HHS/JCS are not satisfied or have concerns.
Performs all other duties as assigned.

Why Work here?

We are more than a team, we are family! Four Oaks understands the importance of supporting and treating one another as if they were our own family members. We believe in maintaining a healthy work/life balance while providing career paths for everyone. Our organization flourishes in an environment of equal opportunity and fair treatment for all. The effects of diversity and inclusion have created an atmosphere of positivity which connects us to the customers we serve. As a valued team member on a full-time basis, you are eligible for:

Medical, dental & vision insurance
401k Retirement plan
Growth & Advancement opportunities
Competitive Wages
Excellent paid leave time package
7 paid holidays
Business casual work environment
Educational discounts
Fitness Center Discounts

Qualifications & Program Information

What you need:

You will need to possess a High School Diploma/GED and a minimum of 1 year of child welfare experience. Previous experience in foster or adoption services and/or a Bachelor’s degree in a social service related field of study is preferred. Additional requirements include: