Tennessee Department of State Division of Business Services
Mission: The mission of the Office of the Secretary of State is to exceed the expectations of our customers, the taxpayers, by operating at the highest levels of accuracy, cost-effectiveness, and accountability in a customer-centered environment.
Supervisor: Business Services
Supervisor Summary: An employee in this class may perform routine office/clerical duties which include filing, scanning, copying, faxing, answering telephones, and general computer work.
Duties/Responsibilities
• Provide exceptional customer service to our customers in person, on the telephone, via mail, and by email.
• Accurately and timely open, batch, scan, receipt, process, and mail documents that are submitted to the division in compliance with applicable statutes, rules, policies, and procedures.
• Participate in cross-training with other units in the division and provide staff coverage and production assistance in other units as needed.
• Perform other duties as assigned.
Minimum Qualifications Education and Experience:
• Education equivalent to graduation from a standard high school.
• Experience equivalent to two (2) years of increasingly responsible full-time administrative work.
Knowledge and Abilities:
• Knowledge of clerical office methods and procedures, standard business English, spelling, and arithmetic.
• Ability to communicate information to the public in a professional manner both orally and in writing.
• Ability to operate a personal computer as well as other standard office equipment.
• Working knowledge of Microsoft Word, Microsoft Excel, and Microsoft Outlook.
Physical Requirements:
• Ability to handle boxes and equipment weighing a minimum of forty (40) pounds (dependent on the assigned section). Salary: $42,000 annually plus the State of Tennessee benefits package.
