Front Desk Receptionist

The Child Mind Institute • Full-time • New York, New York • 9m ago

Summary:

Child Mind Institute is seeking a skilled and motivated individual to join our team as a Receptionist. The Receptionist will work closely with the clinical and administrative teams to greet staff, patients, their families, and guests during their visits at Child Mind Institute. This is a fully on-site, Monday through Friday position.

Reporting to the Clinical Operations Manager this is an non-exempt, full-time position located in our NYC headquarters office.

The Child Mind Institute is proud to be named a Great Place to Work-Certified company! Our competitive compensation and benefits include medical insurance, 401(k), paid parental leave, dependent care, and flexible work schedules, paid parental leave, dependent care and discounted tickets and entertainment perks programs. For more information about our benefits, please visit our employee benefits website.

Responsibilities:

Welcome and greet employees, patients, research participants and all other guests
Ensure all visitors follow company safety protocols
Direct visitors to the appropriate department or clinician ensuring that appointments start on time
Answer and direct calls from the main phone line
Schedule appointments for the intake department
Act as a resource to families, providing answers to frequently asked questions
Assist with all tasks associated with proper opening and closing procedures
Assist with scoring psychological measurements
Maintain all waiting areas ensuring readiness, cleanliness and that sufficient PPE supplies are consistently available
Other duties as assigned

Qualifications:

High school diploma or general education degree (GED); or one year of related experience and/or training
Comfortable working with computer programs
Excellent interpersonal, communication, and customer service skills
Ability to appropriately handle sensitive information with discretion
Adheres to safety policies and requirements
Professional demeanor and attitude; ability to interface with families as well as senior leadership, clinicians, and staff
Self-starter and team player, able to establish and maintain effective working relationships
Positive attitude, energetic, and interested in working in health care
Passion for the Child Mind Institute’s mission

Special Considerations:

Please upload your CV during the application process.

The salary range for the position is posted. Factors such as candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations affect the salary offered within this range. In addition, this salary may be subject to a geographic adjustment (according to a specific city and state and depending on the role), if an authorization is granted to work outside of the location listed in this posting.

The Child Mind Institute is an equal opportunity employer and does not discriminate in employment based on race, religion (including religious dress and grooming practices), color, sex/gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sex stereotype, gender identity/gender expression/transgender (including whether or not you are transitioning or have transitioned) and sexual orientation; national origin (including language use restrictions and possession of a driver's license issued to persons unable to prove their presence in the United States is authorized under federal law [Vehicle Code section 12801.9]); ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age (40 and over), sexual orientation, military or veteran status, or any other basis protected by federal, state or local law or ordinance or regulation.