Communities First, Inc. is a Michigan-based nonprofit 501c3 whose mission is to build healthy, vibrant communities through economic development, affordable housing and innovative programming. CFI is focused on providing safe, quality affordable housing, increasing economic opportunities, and improving the quality of life of the populations that the organization serves.
Job Summary:
The Community Manager serves the purpose of overseeing and managing daily operations of the properties owned by the organization. The Community Manager acts on behalf of the owner (organization) to preserve the value of the property while generating income.
Essential Functions:
- Conduct tenant selection for relevant properties, including reviewing applications, showing units, unit transfers, leasing, and related documentation
- Certify tenant compliance with rental assistance, supportive housing and Low-Income Housing Tax Credit (LIHTC) program requirements
- Complete all client/tenant certifications timely and accurately, consistent with regulatory guidelines
- Work with third parties (banks, employers, government agencies) to obtain verification of tenant income and asset information
- Maintain tenant income certification information in MSHDA's Certification Online System on a quarterly basis
- Ensure lease compliance including rent collection, notices, evictions, payment plans, and other lease addenda
- Work with funders, regulatory agencies, maintenance, and tenants to facilitate the completion of property inspections and file audits requested by funders and regulatory agencies
- Work closely with services staff, tenant case managers and other service partners
- Work with tenants and service providers to develop eviction prevention plans
- Share 24-hour on-call rotation with other property management staff
- Responsible for mentoring and managing staff
- Responsible for site and individual employee performance evaluation
- Responsible for oversight regarding completion and submission of weekly reports
- Sets leasing and occupancy targets and goals
- Monitors inventory relative to turning units within two days
- Ensures resident retention relating to assists, acts as an advocate, problem solves, and provides customer service
- Ensures and reviews ready for occupancy process
- Ensures accuracy and timeliness of individual site reporting
- Ensures efficiency and effectiveness of maintenance response with spot calls
- Provides oversight of the recertification process
- Provides oversight of audit response for government agencies and owners
- Provides oversight of deferred recertification process
- Responsible for spot checking files for QC compliance
- Manages budget and ensures accountability
- Manages and monitors collections
- Responsible for oversight of contracted vendor management
- Reports on a regular basis to the Director of Property Management
Education:
Bachelor's degree (B. A. / B. S.) from four-year college or university; or five to ten years related experience and/or training; or equivalent combination of education and experience.
Certificates and Licenses:
- Valid driver's license
- Real estate sales license
- COS and AHM compliance certificates
Required Knowledge, Skills, Abilities, Training, and Experience:
- Time management skills
- Customer relations skills
- Ability to work in front of and view a computer for eight hours a day
- Currency and math aptitude skills
- Ability to abide by the organization’s standards of behavior including communication, confidentiality, advocacy, professionalism, appearance, ownership and accountability, and safety
- Ability to abide by the organization’s core values including honesty, integrity, commitment, quality, and compassion
- Familiarity and experience with word processing, spreadsheets, rental data-base software, general ledger, internet software, e-mail, credit, and other software
- Flexibility in a highly dynamic environment
- Excellent attention to detail
- Background in affordable housing preferred, particularly experience working with people who are homeless or have a mental or physical disability
- Experience with LIHTC, Section 8 rental assistance and other housing assistance programs is beneficial but not required
- Excellent written, oral communication and interpersonal skills
Essential Physical Requirements:
- Able to lift a minimum of 25 lbs.
Equal Employment Opportunity & ADA Compliance:
Communities First, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Equal employment opportunity applies to all terms and conditions of employment including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. To ensure equal employment opportunities to qualified individuals with a disability, Communities First, Inc. will make reasonable accommodations for the known disability of an otherwise qualified individual, unless undue hardship on the operation of the organization would result. We support and promote equal employment opportunity, human dignity, and racial, ethnic, and cultural diversity by taking positive steps to eliminate barriers that may exist in hiring and in employment practices. Discrimination of any type will not be tolerated.
This job description does not list all of the duties of the job. Other duties and responsibilities may be assigned. This job description may be revised at any time. This job description is not a contract for employment and either the employee or the employer may terminate employment at any time, for any reason or no reason.
