Craftsman Technology Group is an employee-owned firm that supports mission-driven organizations. Our work spans community and economic development, community health, arts and historical institutions, and organizations fostering inclusive communities. We believe technology can be an effective vehicle for change.
Our mission: to help nonprofit organizations grow and thrive.
Our values: be transparent and honest; be fair and accountable; be independent and objective; and be good to our staff, our communities, and the world.
We are seeking a Technical Analyst (TA) to join our Managed Services team who will bring these same values and passion to help nonprofit organizations. A TA is a full-time salaried intermediate-level position.
Job Summary:
In this role, you will work closely with Client Success Managers (CSM) across a portfolio of nonprofit clients and their Salesforce orgs and integrated apps. You will assist in defining, interpreting, and executing near-term requirements; address real time production issues as they arise, and identify possible future enhancements. You will bring your skills at balancing workload, asking the right questions to get to the heart of a request, and ability to deploy expert solutions nimbly. In this position, you will strengthen your existing skills in developing and configuring the tools and technology at the core of our clients' solutions.
Job Responsibilities:
Understand clients’ needs, as communicated by the Client Success Manager and client themselves
Assess technical, functional, and process requirements
Analyze business process needs and provide recommendations for improvement
Monitor client ticket queues and work to resolve issues promptly
Provide concise status updates on tickets
Configure Salesforce-based tools and technology per requirements
Conduct testing and track issues and their resolution
Create business process documentation and contribute to the Craftsman knowledge base
Communicate clearly and professionally in verbal and written situations
Required Qualifications:
Salesforce Certified Administrator credential
3 years’ experience in Salesforce Administration, technology, services, and/or business analysis
Experience in the nonprofit or community development sector
Experience with creating and troubleshooting Salesforce Flow
Familiarity with 3-5 common 3rd party Salesforce applications for nonprofits, e.g. FormAssembly, Click & Pledge, Nintex DocGen
Demonstrable ease leading internal and client-facing meetings
Commitment to continuous learning technology skills, nonprofit practices, and the nonprofit sector
Client-facing skills
Flexibility to travel on occasion
Preferred Qualifications:
Salary:
Job Location:
- Boston, MA (hybrid) or virtual (contiguous US)
Benefits:
Company-supported medical, dental, vision
Company-provided short- and long-term disability
401k & Roth IRA retirement options with a company match (available 90 days after hire date)
Employee ownership (engaged 6 months or 1,000 hours after hire date)
4 weeks accrued paid-time-off (PTO) per year
10 paid company holidays and 2 paid floating holidays (individual’s choice) per year
CTG’s commitment to professional development and advancement
Work culture aiming toward work/life balance
Important Note:
Applicants must be eligible to work in the US. H1-B sponsorship is not available.
Our headquarters is in Boston, MA with a strong virtual culture of staff located throughout the contiguous United States. We are unable to hire candidates living outside the United States.
Direct applicants only; no recruiters.
