Overview
Catholic Charities of Louisville is the social-service arm of the Archdiocese of Louisville. We provide help and create hope for the poor and vulnerable through a wide range of programs, assisting clients of all races, backgrounds, and beliefs. Catholic Charities of Louisville has established three core values to represent us as an organization and are a gauge for how we work with each other as well as our clients and partners. They are Welcome, Strengthen and Empower.
FULL TIME EXEMPT - $65K/annual
GENERAL SUMMARY:
The Kentucky Long-Term Care Ombudsman (LTCO) program advocates for residents of nursing homes, personal care homes, family care homes, and assisted living facilities. Ombudsmen work to resolve problems of individual residents and bring about improvements in care through changes at the local and state level. There are 15 LTCO districts in Kentucky. Catholic Charities’ LTCO program oversees the KIPDA and Lincoln Trail districts. The Director is responsible for overall operations of the program and ensures that the terms of the KIPDA and Lincoln Trail contracts are carried out. The Director is certified to visit long-term care facilities in the KIPDA and Lincoln Trail Districts to improve the quality of life for those residents. She/he will protect the rights and dignity of nursing home residents. She/he supervises the following staff: Lincoln Trail District Ombudsman; four Associate Long-Term Care Ombudsmen, and Volunteer Coordinator.
Job Skills / Requirements
ESSENTIAL DUTIES AND TASKS:
- With LTCO staff investigate and work to resolve complaints by the resident and/or family member to the satisfaction of the resident.
- Monitor the development and implementation of laws, policies, and regulations that apply to residential long-term care.
- Educate residents, organizations, the long-term care industry, and the public relative to issues affecting the long-term care system, the ombudsman program, and resident rights and concerns.
- Promote community involvement in the program by:
- Publicizing the existence and function of the local and state programs
- Advising the public about the availability of current state, local, and federal inspection reports, statements of deficiency, and plans for correction for individual long-term care facilities in the service area
- Organize and implement an active volunteer program.
- Create and manage Advisory Council in both KIPDA and LTDD districts
- Maintenance of a complaint documentation system
- Ensure accurate recordkeeping procedures.
- Adhere to the responsibilities set forth by KIPDA/LTDD.
- Visit long-term care facilities in the KIPDA/Lincoln Trail Districts.
- Maintain or exceed the level of services provided during the previous fiscal year.
- Assure that District LTCOP data is provided to the Office of the State LTCO
- Participate in program’s annual budget development and manage it successfully.
- Other related tasks as assigned by supervisor.
Education Requirements (Any)
Bachelors degree in social services field is preferred but not required.
Additional Information / Benefits
EDUCATION AND EXPERIENCE:
Bachelor’s degree in a health or human services profession from an accredited college or university is required. One (1) year of experience in health or human services; or the educational or experiential equivalent in the field of aging or physical disabilities; or be a certified regional or district ombudsman with no lapse in certification is required. At least 5 years of social services experience, including at least 2 years working with seniors in a supervisory position is preferred.
SPECIALIZED SKILLS AND KNOWLEDGE:
- Trained and skilled in assessing and dealing with the needs of older adults and in the delivery of each service.
- 36-hrs of Certification training
- Certified within thirty (30) days of hire or prior to providing services; and
- e-certified every two (2) years prior to the expiration of the current certification
- 18hrs of continuing education annually
Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan
