The Patient Registrar supports Cumberland Heightsâ mission of providing the highest quality care possible in a cost-effective manner for persons and families who are at risk for or who are suffering from the disease of chemical dependency. Treatment encompasses the physical, mental, emotional and spiritual dimensions of recovery by offering a safe, loving and healing environment, combining professional excellence and the principles of the Twelve Steps.
POSITION SUMMARY
The Patient Registrar facilitates verification of insurance benefits and obtains required releases for admissions. This position collects and registers demographic and insurance information into the patient accounting software program and scans documents into the patient record. Patient registration also distributes information concerning new inpatient and IOP patients to appropriate programs throughout the facility.
PRIMARY DUTIES AND RESPONSIBILITIES include the following:
1. Verify insurance eligibility and coverage---documenting same in electronic medical record.
2. Explain HIPAA rights and garner patientâs acknowledgement of HIPPA notification form.
3. Copy patientâs insurance cards and copy photo identification.
4. Obtain release to communicate with third party payers and file insurance.
5. Explain admission consent to treat forms and collect required signatures.
6. Obtain and explain release for personal property search.
7. Using established guidelines, obtain releases for families, referral sources clinicians and other related persons in compliance with 42 CFR.
8. Review demographic and insurance information with patients to ensure accuracy.
9. Audit electronic medical record demographic information to ensure loaded correctly.
10. Create patient billing account in AS400.
11. Distribute demographic, insurance and release information to internal and external customers.
12. Scan patient data including insurance, demographics and releases into optical record.
13. Perform luggage and personal property searches.
14. Performs daily residential bed moves.
15. Provides transportation for admitting and existing patients.
16. Ensures that a welcoming, safe and healing environment is maintained for each patient and family throughout the admissions process.
17. Recommends ways to improve the quality and delivery of services.
18. Assists intake, accounts receivable, and utilization review as required.
19. Maintains confidentiality of company and patient information.
20. Maintains cleanliness of work areas and patient waiting areas.
21. Reacts productively to change.
22. Performs other duties as assigned.
SUPERVISORY RESPONSIBILITIES
None
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE
High school diploma or GED is required; a minimum of two (2) years patient registration, customer service or accounts receivable experience required; and/or equivalent education or experience in job related activities.
OTHER SKILLS
Ability to speak, hear, see and sit; ability to speak, read and write in English; good problem-solving, analytical and interpersonal skills; good written and oral communication skills; excellent customer service skills; ability to work collaboratively with clients; advanced ability to use PC and calculator. If recovering, two years of verifiable abstinence required with active participation in the appropriate Twelve Step program preferred.
WORK ENVIRONMENT
Position is in an office setting that involves everyday risks or discomforts requiring normal safety precautions. Position may be exposed to persons who are chemically impaired and/or volatile and require additional safety precautions. Hours may vary according to specific position and may involve evening and weekend work, as well as some holidays.
