Provides support and assistance to the multidisciplinary staff to include, but not limited to, answering phone requests for service, respond to walk-in requests for service, return written requests for services with brochures, etc., conducts phone and face-to-face screenings, completes intakes and the necessary documentation, makes appointments for services, researches available resources and keeps information current, orients new patients to the IOP program, provides support to group facilitators by observing urine screening, making copies, setting up DVD player, chairs, attendance sheets, collection labels, etc. Ensures meals for the patients are on time and supports staff with required audits.
Performs all duties with respect, dignity and impunity according to the ethics of the hospital, adductions field and training, NJ state laws and acts as an advocate for the patients within NBMC, with other facilities establishing positive working relationships within the hospital and the broader community. Dedicated to patients’ rights and commitment to confidentiality are expected.
Makes all required appointments for patients regarding treatments.
Works with staff to insure the best treatment recovery outcomes and quality services for patients served.
Sends signed release to other providers and reports findings to staff once collateral info is received. Files collateral information properly according to each patient.
Makes recommendations regarding the needs of the patient from an addiction and recovery perspective.
Completes chart audits under senior staff’s guidance.
Notifies Security Department when/if the need arises to ensure the safety of the patient, community, staff and/or property. Informs Emergency Room staff that an immediate evaluation may need to be performed.
Attends scheduled supervisory sessions.
Makes recommendations to Program Director/Senior Staff regarding improvement needs and suggests resolutions which may enhance quality of treatment and delivery of services.
Participates in same gender urine screenings.
Accepts the policy and need for random staff drug testing.
Actively participates in all required department meetings.
Attends related in-services, workshops, and conferences, as assigned.
