Lead Mechanics are responsible for ensuring the day-to-day smooth operation of The Bikery and its programming, providing high-quality bicycle repair services, acting as leaders, mentors, and support to other Bikery staff, and demonstrating a high level of competency in all interactions with the public. Bikery Leads are asked to proactively watch for any needs that may arise, address issues, delegate to other staff, or properly communicate these needs to the Coordinator. Bikery Leads are expected to act with a high level of professionalism, to be reliable and communicative, to demonstrate the spirit of the missions and values of Cycles of Change, and to serve as an example to other staff to do the same.
Requirements
Lead Mechanic Qualifications/Responsibilities
General
Keyholder duties: able to open/close the shop
Inventory receiving, tracking stock, ordering parts
In charge of pulling bikes from the basement for new Salesfloor bike builds(choosing compatible parts, creating work orders, and keeping a productive flow going)
Fielding customer appointments/selling bikes
Completing quarterly metal recycling and bike donation pick-ups
Mechanics
Point of Sales/Retail
Must be able to operate Lightspeed POS merchant software
Can handle cash, follow proper procedures for opening/closing register
Must be able to follow Bikery procedures for POS transactions, work order process, and bike build process
Can handle Refunds, Deposits, split cash/card transactions, and other complex POS actions
Customer Service
Must be able to communicate clearly and professionally with members of the public
Must be able to handle stressful situations with caution and care; must be able to deescalate tense or chaotic situations (and/or seek support to do so)
Professionalism / Leadership
Must be reliable, dependable, punctual, and consistently ready for work
Must be thorough with opening and closing tasks - especially those related to the security of the building and the business.
Task Delegation to Staff
Work Schedule
The Bikery is open 5 days a week (currently closed Wednesdays and Sundays). The applicant must be willing to work at least two Saturdays per month. This position is full-time ranging from 28-35 hours per week, 4-5 shifts per week, 7 hour shifts.
Start Date: Start date determined upon hire into position.
Compensation : $25.32
Benefits
Health, CalSavers Retirement, Dental, Sick, Vacation
