Summary
Directs and executes all admissions events to support recruitment efforts
Diversity & Inclusion
Embracing diversity for a richly inclusive community is a Guiding Principle at JWU. Our students, faculty and staff have varied backgrounds, experiences and perspectives that unite us as one community and contribute to our success. We are committed to enhancing the diversity of our workforce teams and we encourage individuals from underrepresented groups to apply.
Johnson & Wales University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, genetic information, national origin, disability status, protected veteran status or any other basis prohibited by law.
Essential Job Functions
- Oversees and manages the daily operations and activities of the guest experience including admissions guest events while promoting positive and effective outcomes to both internal and external partners
- Leads the department to manage, update and troubleshoot all event and visit information, including, communication plans in the customer relationship management (CRM) system
- Oversees event registrations, confirmations and follow up procedures
- Communicates with various internal and external audiences, including guests, prospective students and families, vendors, faculty, staff and enrolled students
- Assists in the development and maintenance of the standard operating procedures including training of staff to support the total guest experience initiative
- Manages the preparation and distribution of all event visit related reporting to department leadership
- Reviews and assesses the guest programs including evaluations, surveys logistics, facilities and guest experience to make recommendations for modifications, as necessary
- Collaborates with university community on special events and to gain support of admissions events
- Represents the university in various recruiting activities and functions, such as, social media marketing platforms, attendance at conferences, fairs, events and telemarketing, both internal and external, to assist in the recruitment of new students
- Conducts group admissions presentations and demonstrations for prospective students and their families
- Monitors the departmental budget
- Supervises and develops the department staff, facilitating professional opportunities to improve individual capability and managing performance against job accountabilities, department goals and established university, campus and department policies and procedures
- Supervises and manages student employees, as necessary, to enhance their academic and professional development
- Performs other duties as assigned
Required Qualifications
- Minimum of a bachelor's degree
- Moderate amount of experience working in guest relations, event planning, management or other related experience
- Valid U.S. driver's license
- Prior event experience
Preferred Qualifications
- Bachelor's degree in hospitality, marketing or a related field of study
- Experience working in higher education
Please Note:
Qualified candidates must live or relocate within a daily commuting distance of the Providence Campus location upon hire.
Applications are accepted on an ongoing basis until job posting is closed.
