Meet Benevity
Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more!
The Service Desk Specialist, reporting to the IT Manager - Service Desk, is crucial for our IT infrastructure's efficiency, providing thorough technical support to our internal team. This role covers resolving hardware/software issues, managing system access, and ensuring IT services run smoothly. It requires technical proficiency, excellent customer service, and a proactive stance on service desk operations.
What you’ll do:
- Proactively monitor and resolve service desk tickets, prioritizing by urgency
- Lead IT setup for new hires in our Launchpad onboarding program
- Collaborate with Canadian teams for consistent IT practices and policy alignment at the Barcelona office
- Manage hardware and software requests, from troubleshooting to solution delivery
- Offer IT training and assistance on software use, email, network tools, updates, and troubleshooting
- Maintain meeting room tech and video conference equipment, ensuring reliability for presentations
- Handle user access and security for Benevity software systems
- Oversee lifecycle of MacBooks from procurement to decommissioning
- Keep IT documentation and knowledge base up-to-date for team and user reference
What you’ll bring:
- Strong work ethic and excellent interpersonal skills for positive team and internal customer interactions
- Ability to work independently and collaboratively in a dynamic environment
- IT-related post-secondary education or a minimum of five years relevant IT experience
- Current or in-progress certification in hardware/software troubleshooting (e.g., A+, Network+)
- Hands-on experience with Okta Workflows and Universal Directory for secure access management
- Proficiency in hardware and software troubleshooting, aiming for high-quality support
- Experience in a corporate IT setting with knowledge of DNS, SMTP, Firewalls/NAT, and WIFI
- Strong knowledge of macOS and experience with Kandji for Apple device management
- Skilled in using JIRA Service Desk for IT service request management
- Understanding of infrastructure as code concepts for modern IT practices
- Willingness to travel for on-site support, training, or IT infrastructure tasks
Discover your purpose at work
We’re not employees, we’re Benevity-ites. From all locations, backgrounds and walks of life, who deserve more …
Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.
If the idea of working on tech that helps people do good in the world lights you up ... If you want a career where you’re valued for who you are and challenged to see who you can become …
It’s time to join Benevity. We’re so excited to meet you.
Where we work
At Benevity, we have developed a Community First approach that we design our people's experience around with goals to build a strong community and culture, achieve stellar execution of our business goals and social mandate, and ensure Benevity-ites thrive. For those who live within a reasonable commuting distance to an office, we can split our time working in the office and from home to optimize the opportunities of both, with the requirement that we spend at least 50% of the time in the office.
Join a company where DEIB isn’t a buzzword
Diversity, equity, inclusion and belonging are part of Benevity’s DNA. You’ll see the impact of our massive investment in DEIB daily — from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams.
We know that diverse backgrounds, experiences, skills and passions are what move our business and our people forward, so we're committed to creating a culture of belonging with equal opportunities for everyone to shine.
That starts with a fair and accessible hiring process. If you want to feel seen, heard and celebrated, you belong at Benevity.
Candidates with disabilities who may require accommodations throughout the hiring or assessment process are encouraged to reach out to accommodations@benevity.com.
