Regional Community Based Counseling Manager
Full Time: (37.5 hour workweek)
Location: Roanoke, Lynchburg, Charlottesville
FLSA Status: Exempt
JOB SUMMARY:
The Regional Community Based Counseling Manager supports and assists the Program Director in the Community Based Services Program's daily operation, including staff supervision, intake assessments, clinical supervision, and outpatient counseling services.
SUPERVISION RECEIVED AND EXERCISED:
The Regional Community Based Counseling Manager will supervise the Clinicians, Therapists, and Interns and will report directly to the Director of Community Based Services.
ESSENTIAL FUNCTIONS AND DUTIES:
This list is not an exhaustive & all-inclusive list of job responsibilities. The distribution of time allotted for any function or duty is subject to change with or without notice. Nothing in this job description restricts management's right to assign other responsibilities to this job or reassign them elsewhere at any time.
- Ensure compliance and provide ongoing training regarding program policies and procedures, Minimum Standards, DMAS policies, and Code of Virginia and best practice issues.
- Oversee all chart material and ensure compliance with Program Policies and Procedures
- Interface with community resources, referral sources, Family Assessment and Planning Team (FAPT), Community Planning and Management Team (CPMT)
- Maintain positive, professional relationships with staff, clients, referral agencies, and community liaisons.
- Provide supervision and assistance with staff and provide program-related orientation to new staff
- Be available in the event of an on-call emergency or available to assist social work staff with client/family emergencies as necessary
- Review and approve Family Support Services and Outpatient Counseling paperwork (progress notes and billing reports)
- Facilitate regularly scheduled program staff meetings, training/case presentations for staff and providers
- Participate in regularly scheduled supervision with the Program Director
- Assist in developing and implementing new programs in Community Based Services
- Provide outpatient counseling to adults, children, and families
- Perform other duties as may be assigned
KNOWLEDGE, SKILLS, ABILITIES & OTHER CHARACTERISTICS REQUIRED:
Knowledge, skills, abilities, and other characteristics or KSAOs are attributes needed to perform a job that is demonstrated through qualifying training, education, and experience. This list is not an exhaustive & all-inclusive list of all KSAOs for this job.
Knowledge of:
- Office and records administration techniques and procedures
- The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar
- Microsoft Office Word, Excel, Powerpoint, Outlook, Sharepoint, Teams, and virtual meeting applications such as Zoom, WebEx, Google Meet
- DePaul's policies, procedures, and standard practices and the rules and guidelines established by regulatory and governing agencies
- Relevant policies, procedures, and strategies to promote the safety and protection of people, data, and property
- Methodologies and resources used to assess the needs of the listener or audience to share information or engage in ongoing communication, including clinical diagnosing and counseling modalities
- Applicable safety requirements
- Program planning and implementation, qualitative and quantitative performance analysis, and return on investment measurement techniques
Skill/Ability to:
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
- Verbal and written communication and body language that conveys information, ideas, or inquiries effectively and concisely that purveys professional composure, emotional intelligence, thoughtfulness, patience, and respect amidst change, ambiguity, and within the daily trajectories of work
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
- Understand and follow verbal and written instructions and directives from the immediate supervisor
- Understand and follow verbal and written guidelines and operating procedures that may be maintained or modeled by peers, lead staff, mentors, management, and community partners
- Collecting and analyzing data
- Managing multiple priorities and completing assignments on time, accurately, and with attention to detail
- Using standard office equipment such as telephone, calculator, printer, scanner, cellular phone, tablet, computer, postage machine, shredder
- Determining how finances will be spent to get the work done and accounting for these expenditures
- Managing projects simultaneously while maintaining a high-quality work product
- Negotiation and facilitation
- Monitoring/assessing the performance of self, employees, and the overall department and implementing improvements
- Public speaking and delivering presentations to individuals and groups
- Developing and maintaining professional working relationships and appropriate boundaries with individuals served, coworkers, community partners, and business associates
- Work collaboratively within a team environment and build strategic relations with community partners, coworkers, management, and business associates
- Communicate effectively in both oral and written form
- Make arithmetical computations and tabulations
- Operate a personal computer with a general understanding of MS Office Suites, virtual meeting software, the Internet, and department or program-specific software
- Develop objectives, evaluate effectiveness, and assess service plans for individuals served
- Analyze and prepare concise and accurate documents, reports, and correspondence
- Effectively market the programs and services of the department
- Train others
- Communicate and interact effectively with members of the public
- Read and understand information and ideas presented in writing
- Analyze complex data and develop plans to address identified issues
- Manage a budget and work within the constraints of that budget
- Establish program goals and objectives that support the strategic plan
- Plan, assign, train, and/or supervise the work of others
- Effectively market the programs and services of the department
- Assist with the general upkeep and cleaning of office areas and agency vehicles
- Exercise sound judgment and critical thinking in decision-making and solving various work-related situations
- Learn policies, procedures, and guidelines established by DePaul, professional organizations, governing agencies, and local laws, statutes, regulations, codes, and standards related to the area of responsibility
Other Characteristics:
- Demonstrate self-awareness, ongoing self-evaluation, and a commitment to being part of a diverse, equitable, respectful, and inclusive workplace where all people are valued
- Demonstrate professional composure in difficult and stressful situations
- Demonstrate the FIRST (fairness, integrity, respect, safety, trust) values in the daily trajectories of work
- Demonstrate professionalism regarding access to sensitive and confidential information related to employees, clients, and business records with no disclosure to others without needing to know
MINIMUM REQUIREMENTS TO APPLY:
A Masters Degree with Licensure and two years experience providing services to children and families. Supervisory experience is preferred.
WORK ENVIRONMENT:
The work environment characteristics described herein represent those an employee encounters while performing the position's essential functions. The employee regularly works in an office environment and occasionally in the field. Due to the nature of the work, the incumbent may be exposed to situations of a highly emotional nature; incumbents are expected to use verbal skills to resolve interpersonal situations to achieve desired results independently. Work is generally completed regularly during weekdays; however, daily work hours will vary. Work is subject to frequent interruptions, and noise levels are varied based on the work locations.
PHYSICAL REQUIREMENTS:
SPECIAL REQUIREMENTS AND QUALIFICATIONS:
NOTE:
DePaul is committed to diversity, equity, and inclusion and is an Equal Opportunity Employer.
E-Verify Participant.
For 40 years, DePaul Community Resources has opened doors to hope and belonging for families and individuals across Central and Southwest Virginia. We are not only a nonprofit human services organization—we are a social impact organization. Every day we work to change the world by improving the lives of children, families, and individuals with developmental disabilities. With dedicated staff, care providers, foster and adoptive parents, and a host of volunteers, advocates, and partners, it is work that we cannot accomplish alone. Hope and belonging is for all of us—with your help, we can make this vision a reality for countless Virginians who cannot imagine it today.
DePaul Community Resources is a nonprofit, 501(c)(3) organization.
All applicants shall be afforded equal opportunity in all aspects of employment, volunteer opportunities, and internships without regard to race, color, disability, gender identity or expression, marital status, national or ethnic origin, pregnancy (including childbirth and related conditions), religion, sex, sexual orientation, veteran status, and family medical or genetic information or any other status or characteristic protected by law. DePaul is an E-Verify employer. The unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace. Failure to comply will result in dismissal from the property and/or employment.
