The LOCKSS Program makes the award-winning LOCKSS distributed digital preservation software platform, used worldwide by libraries to preserve and provide authoritative access to digital content, including scholarly communications, Web archives, and institutional repositories. It also operates digital preservation networks like the Global LOCKSS Network (GLN), delivers digital preservation services to organizations like the CLOCKSS Archive, and supports other digital preservation initiatives, all powered by the LOCKSS software. It is an internationally recognized part of the Stanford University Libraries (SUL) portfolio, having a major programmatic impact on the operations of memory organizations globally.
Position summary:
The LOCKSS Program seeks a Systems Support Specialist to provide reliable technical support in the deployment, operation and maintenance of the Linux-based LOCKSS system, including its classic and next-generation versions. This includes offering reliable technical support and training to end users via videoconference, phone or e-mail, understanding partner needs and IT environments, and participating in the creation of tools and documentation. Are you a passionate problem solver, a keen communicator, versatile in working with clients on a wide spectrum of technical sophistication, and enthusiastic about helping hundreds of libraries worldwide thrive? Join our dedicated team and become a familiar helping hand in the LOCKSS Program's user community.
In this role, you will:
- Develop a thorough understanding of the LOCKSS system to respond to partner requests for technical assistance.
- Triage, diagnose and resolve end-user issues with the LOCKSS system remotely, including hardware, software, storage and networking problems.
- Install, upgrade, configure and maintain the LOCKSS system and related Linux software to meet client needs and ensure compatibility with institutional requirements and infrastructure.
- Offer guidance and training to end users of varying degrees of technical sophistication, writing or enhancing product documentation as appropriate.
- Investigate and devise new tooling and techniques, propose and draft new documentation, and identify and champion opportunities for process improvement.
- Perform routine server administration and maintenance.
To be successful in this role, you will bring:
- Two-year college degree and two or more years of relevant experience, or a combination of education and relevant experience.
- Experience with Linux environments, including installation, upgrade, configuration and basic systems administration.
- Strong communication and interpersonal skills, both written and verbal, and ability to provide excellent client service.
- Ability to apply diagnostic techniques and information technology best practices, including security, to problem resolution and troubleshooting.
In addition, preferred requirements include:
- Experience with typical support ticketing and task management and tracking systems.
- Knowledge of, or ability to learn about, basic security concerns and solutions in networked/distributed computing environments, including configuration of SSH, VPNs, and firewalls.
- Familiarity with common Linux utilities and ability to scaffold systems tasks via scripts.
- Experience with automating systems administration tasks with Ansible.
Why Stanford is for you:
Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:
- Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
- A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
- A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
- Discovery and fun. Stroll through historic sculptures, trails, and museums.
- Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more.
The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
