The Graduate Life Office (GLO), is an office in the Student Life division of the Vice Provost for Student Affairs unit (VPSA). GLO is the central University office that provides support and resources to graduate students and student families, as well as to offices and individuals that support graduate students. The office aims to provide relevant services to students and their families to meet personal challenges and to achieve their academic goals. GLO develops and organizes programs to promote and cultivate connection, socialization, and community among graduate students.
GLO serves all graduate students living on- and off-campus. Its programs focus on welcoming and orienting students; developing educational, social, multicultural, and recreational programs. The office’s services involve supporting and advising students who are experiencing personal difficulties; and responding to emergency situations. The Graduate Life Office administers the residence program and oversees the student residence staff in Escondido Village (Singles/Couples and Families), EVGR, Kennedy, Lyman, Rains, Munger Houses and Off-Campus Subsidized Housing.
JOB PURPOSE:
Direct complex programs or functions in consultation with senior managers/leadership.
Administer, implement, and interpret university and department policies and procedures on issues regarding admission, financial aid, housing, registrar services, visa services, student life, advising, career counseling and academic services. Identify, clarify, and resolve highly visible or complex issues with substantial significance and impact that may span multiple areas, using expert technical and professional knowledge requiring independent judgment.
Work on multi-faceted issues of diverse complexity (size, degree, focus, expertise, breadth, impact) where analysis of situations or data requires an in-depth evaluation of variable factors. Evaluates, determines and implements appropriate protocol, methods, de-escalation techniques and evaluation criteria for addressing critical, student issues and crisis. Networks with key contacts outside of department, Student Affairs and/or the university.
Provide comprehensive and relevant support services to graduate students from all seven schools through consultation, case management, crisis response, and programming that enhances the quality of graduate student life. Assistant Deans are also available to any graduate student-facing support staff and faculty across the university to provide a range of services, including but not limited to assessing the seriousness and urgency of a situation, identifying appropriate campus resources, and working to develop creative solutions for navigating issues related to degree progress or disruptive student behavior on campus or in residents.
In this role, you will:
- Oversee a student services program, assess effectiveness, and decide on eligibility. Offer tailored support to graduate students across all seven schools through consultation, case management, crisis response, and life-enhancing programs
- Critically analyze and resolve complex student and program issues using advanced expertise. Attend weekly case management meetings. Manage student cases independently and collaborate during crises, involving public safety as needed. Serve as an emergency responder in a weekly on-call rotation, represent the University during severe student emergencies, including illness, injury, or death, and coordinate with family, agencies, and departments.
- Develop and implement virtual and in-person programs, making strategic recommendations. Collaborate with GLO colleagues, academic departments, and campus partners to offer diverse programming for graduate students, including orientations, wellness activities, and QPR training. Attend and support campus-wide events, especially after-hours. Serve on University boards and committees, interpret and implement academic policies, and oversee their application. Provide case management, guiding students through university policies, and consult with faculty and staff to support students in complex situations
- Analyze and develop reports, portals, and student communications. Issue broad emails to inform, support, and educate graduate students. Present at orientations and trainings, and offer advice and support in response to critical issues.
- Evaluate and determine recommendations on technology resources, negotiate with resources options and vendors.
- Manage outreach programs and relationships with external partners and university liaisons. Collaborate on events, co-host programs, and serve on university boards. Advocate for students during crises, coordinating campus groups to resolve issues. Participate in new student orientation, resource fairs, and student recruitment efforts, including after-hours sessions.
- Offer guidance to students on a wide range of issues, including academic progress, program policies, career plans, accessibility, community standards, and mental health, helping them make informed decisions. Provide resource recommendations and assist students in navigating academic and personal challenges, such as conflicts, financial or housing issues, and career planning. Lead in managing student cases by organizing, consulting, and collaborating with academic and Student Affairs colleagues to support student needs
- Apprise students of research, fellowship and scholarship opportunities, make recommendations and may award grants.
- May contribute to preparing and submitting training grants.
- Provide consulting advice to internal and external organizations, act as subject matter expert in a specialized field.
- Oversee key processes, including policy and program development. Review and write policies, assess impact, and gather student feedback. Conduct focus groups, present data, and recommend solutions. Manage budgets and financial processes, including spring training budgets for Community Associates. Lead teams, search committees, and staff training programs
Minimum & Preferred Qualifications:
Education & Experience:
Bachelor's degree and five years of relevant experience, or combination of education and relevant experience.
Knowledge, Skills and Abilities:
- Advanced communication skills to clearly and effectively communicate information to internal and external audiences, client groups, and all levels of management.
- Strong analytical and problem-solving skills to review and analyze complex information.
- Advanced computer skills, including experience with Microsoft Office Suite.
- Advanced customer service skills.
- Relevant computer systems/technology experience.
- Understanding of financial transactions.
- Ability to ensure and apply compliance with legal, financial, and university policies and external regulations
Working Conditions:
- This position is fully onsite.
- Able to work on evenings and weekends, as needed.
- Live-in option is available with additional responsibilities.
PHYSICAL REQUIREMENTS:
- Frequently sit, perform desk-based computer tasks.
- Occasionally stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 10 pounds.
The expected pay range for this position is $91,000-$111,000 per annum.
Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location, and external market pay for comparable jobs.
At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (https://cardinalatwork.stanford.edu/benefits-rewards) provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.
How to Apply:
We invite you to apply for this position, please submit your résumé and a one-page cover letter along with your online application.
Why Stanford is for You
Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enriches the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:
- Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
- A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
- A healthier you. Climb our rock wall or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
- Discovery and fun. Stroll through historic sculptures, trails, and museums.
- Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts, and more
The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources by submitting a contact form.
Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
