Stanford University is one of the world’s premier academic and research institutions, devoting tremendous intellectual and physical resources toward the betterment of humanity. As a major Silicon Valley employer, Stanford seeks people committed to excellence and to improving our world. In turn, the university is committed to supporting its employees as they develop their careers and enrich their lives. We believe Stanford’s future success will be shaped by the diverse perspectives, unique experiences, and inclusive culture of its community.
Stanford Live presents a wide range of the finest performances from around the world, fostering a vibrant learning community and providing distinctive experiences through the performing arts. With its primary home at Bing Concert Hall and a popular second venue at historic Frost Amphitheater, Stanford Live is simultaneously a public square, a sanctuary, and a lab, drawing on the breadth and depth of Stanford University to connect performance to the significant issues, ideas, and discoveries of our time.
Stanford Live Assistant Ticket Manager reports to the Director of Ticketing and System Operations. This position works in collaboration with the Stanford Live Directors and team to implement a world-class ticket office operation that serves Stanford Live, Frost Amphitheater and Bing Concert Hall audiences, donors, staff, and artists in support of the Stanford Live missions, vision and values. Serve as lead ticketing contact for Department of Music and Bing Concert Hall rental events.
In this role, you will:
- Oversee day-to-day ticket office operations for Stanford Live. Act on behalf of the supervisor in regards to establishing priorities and identifying and resolving problems for Stanford Live Ticket Office, including Department of Music (DoM), Frost Amphitheater, and Bing Concert Hall (BCH) rental events.
- Oversee and/or perform duties associated with scheduling staff (student and/or temporary workers) for the ticket office, including DoM and BCH rental events.
- Supervise day-to-day work of student and/or temporary workers, including training, assigning, and prioritizing workloads, setting appropriate deadlines, reviewing work for quality and timeliness, and providing performance review input.
- Oversee and manage ticketing system event builds for DoM and BCH rental events. Process and troubleshoot issues with the ticketing system. Provide reconciliation documentation and audit equipment for DoM events.
- Provide financial reports and analysis as needed for the ticket office, DOM and BCH rental clients.
- Create, maintain, modify, and/or ensure accuracy of content of the DoM and Stanford Live documents, displays, reports, brochures, social media, and/or websites.
- Other tasks as assigned.
Please note that this position will be based on the Stanford campus and will be considered hybrid with the expectation to be on campus 2-3 days per week depending on events. In addition, this position will require working evenings and weekends.
In order to be successful, you will bring:
- High school diploma and four years of administrative experience, or combination of education and relevant experience.
- Demonstrated commitment to promoting and supporting an environment of diversity and inclusion.
- Advanced computer skills and demonstrated experience with office software and email applications.
- Demonstrated success in following through and completing projects.
- Excellent organizational skills and attention to detail.
- Strong verbal and written communication skills.
- Excellent customer service and interpersonal skills.
- Ability to prioritize, multi-task, and assign work to others.
- Ability to take initiative and ownership of projects.
- Ability to routinely and independently exercise sound judgment in making decisions.
Don’t meet every single requirement? At the Vice Presidency for the Arts and Stanford Live, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. Let us know in your cover letter how your experience makes you a good fit for us. You may be just the right candidate for this or other roles!
The expected pay range for this position is $33.17 to $38.94 per hour.
Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.
At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (https://cardinalatwork.stanford.edu/benefits-rewards) provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.
Why Stanford is for You
Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:
- Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
- A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
- A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
- Discovery and fun. Stroll through historic sculptures, trails, and museums.
- Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more!
The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources by submitting a contact form.
Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
