Job Purpose
Under the direction of the Police Chief of the Stanford Department of Public Safety (DPS) and working closely with the law enforcement leadership of DPS and university stakeholders, the Event Security Operations Manager (SM3) will develop and implement plans for security operations, emergency medical response, and emergency management contingency plans for planned and unplanned events occurring on the Stanford campus. Events will range in size and complexity and will include events that attract thousands of attendees and require collaboration with multiple university and off-campus stakeholders. The types of events will include: athletic events (college football and basketball as well as periodic professional sports teams), concerts, Commencement Weekend, Parent’s Weekend, New Student Orientation, Reunion Homecoming, heads of state and other dignitaries, controversial speakers as well as unplanned events such as protests and demonstrations.
Incumbent will advise and counsel University stakeholders ranging from department level to senior level university leaders in the development of comprehensive security plans for high profile, complex campus events. Will represent the department and university in collaborative relationships with off-campus stakeholders including allied law enforcement agencies, the Secret Service, FBI, and/or foreign security personnel to support security operations planning for complex university events and details that attract thousands of attendees/participants and pose a potential risk of threat or danger to the campus. . A deep understanding and appreciation of the culture and operations of the department and the university are essential.
In-person attendance at events to evaluate security operations and support university stakeholders will require evening and weekend work.
Position Description
The Event Security Operations Manager (SM3) plays a vital senior role in the management of security, medical response and emergency contingency plans for events occurring on the Stanford campus. The SM3 will provide guidance, negotiate with, influence and support university leaders on matters of safety and security that have a campus-wide impact. The SM3 will be responsible establishing security plans and ensuring medical response plans are in place for the 300+ planned events that occur on campus each year including procuring and scheduling security and supplemental medical personnel to staff events. The SM3 will ensure the successful execution of security operations at events, working in collaboration with sworn personnel.
This position will manage the budget for special events including appropriate forecasting and financial reporting as well as overseeing payroll and related transactions for casual employees. The incumbent will oversee the cost recovery for security services provided at events. The SM3 will ensure contracts with external security vendors are in place to provide supplemental security personnel.
The SM3 will manage all aspects of the department’s Special Event Patrol program, including recruiting personnel and ensuring appropriate training with support from the department’s training program manager. The SM3 provides mentorship and support to the university’s volunteer Stanford Emergency Management Team (StEMS), which is sponsored by DPS.
The successful incumbent must be able to manage multiple priorities simultaneously and balance a demanding workload independently; anticipate future event staffing needs based on past events and other available information; develop tools and processes to review and analyze data related to special events programs in order to make strategic decisions on behalf of the organization to creatively solve issues and resolve conflicts.
All benefits-eligible members of the Stanford Department of Public Safety are considered essential (or required) university personnel for purposes of managing emergencies and critical incidents impacting significant portions of the campus. As such, all benefits-eligible DPS personnel are expected to respond to campus during a major emergency. Additionally, in conjunction with other DPS personnel, the SM3 may be responsible for implementing ICS during large scale and/or high-profile special events and critical incidents. These responsibilities will require the incumbent to work nights and weekends, sometimes with little advanced notice.
Essential Job Responsibilities
Duties may include, but are not limited, to the following:
Leadership and Personnel Management (30%)
- Provide strategic leadership and overall direction for security operations for university buildings, facilities, properties, and events campus-wide, leading the development and execution of all aspects of security planning; will require on-site presence during high-profile events.
- Promote and model the department’s Core Values, R.O.O.T.S. philosophies and department/university performance and behavioral standards.
- Work ethically and collaboratively with others to accomplish the fundamental public safety mission of the department.
- Possess and demonstrate an awareness and appreciation of the cultural diversity of the department and community.
- Counsel employees, direct performance management programs for staff and evaluate performance of personnel within the unit.
- In collaboration with Public Safety Human Resources Manager (s), guide supervisors and members of the Special Events unit in the interpretation and implementation of human resources policies, procedures and programs.
Event Management and Administration (60%)
- Work collaboratively with the sworn leadership of DPS to develop, oversee and manage the daily operations of Department of Public Safety with a focus on planning and coordinating security operations for campus events and unplanned incidents requiring additional security staffing. Provide guidance and advice to university leadership and other entities sponsoring high profile university events or campus details (including VIP visits, protests, strikes, etc.) with respect to security planning operations and needs. Be present and responsive to university leadership during high-profile events/details to provide guidance and support while demonstrating political acumen in response to evolving needs.. Provide strategic leadership for all aspects of security planning and operations.
- Develop and implement comprehensive security plans for high profile, complex events and details that may attract large crowds and/or bring increased risk or liability to the university. Direct resources and personnel to provide security for high profile campus events/details; this may include utilizing DPS personnel as well as third party entities to ensure the successful implementation of security planning and mitigate concerns for university liability. Assess, plan and evaluate operational plans and deployments.
- Independently direct resources and personnel to provide security for special events across campus. Requires the ability to create strategic plans and to adjust resources in a highly complex organization while demonstrating political acumen. Manage and oversee the department event security operations budget. Develop financial forecasts and track budgetary expenses for security operations. Prepare reports for the Director of Public Safety detailing expenditures, cost recovery and other funding requirements as well as staffing analysis reports, revenue vs. cost analysis and wage analysis reports in support of proposed pay increases for casual security employees.
- Prepare regular reports for the Director of Public Safety detailing events, expenditures, recharge arrangements and ongoing funding requirements. Collaborate with the Finance Manager during the annual budget preparation to ensure accurate representation of special events staffing and financial information.
- Communicate applicable financial policies and procedures to special event unit personnel; ensure accuracy, completeness, and timeliness for management financial processes and reports.
Additional Duties (10%)
- All members of the Stanford Department of Public Safety are considered essential or required University personnel and are expected to respond to campus during a major emergency to assist the department with the management and mitigation of the emergency.
- Provide leadership during large scale special events, as assigned.
- Provide guidance and support to staff who monitor a police radio to issue a “Timely Warning” or “Immediate Notification.” Following established workflows, provide alert notices to campus via the university’s AlertSU system.
- Other duties may also be assigned.
**Weekend work and shift work will be required, sometimes with little advanced notice, including 5-8 home football games each year.**
Minimum Education and Experience Required
Bachelor's degree and ten years of relevant experience or combination of education and relevant experience; at least three years of supervisory experience.
Minimum Knowledge, Skills and Abilities Required
- Strong commitment to further the mission and goals of Stanford University and the Department of Public Safety.
- Demonstrated expertise in planning and overseeing the implementation of security and emergency management plans for large scale and/or politically sensitive events.
- Successful track record of collaboration and use of diplomacy in a complex political and social university environment. Exceptional interpersonal, negotiation and political acumen skills. Able to influence people, solve problems, trouble shoot, think creatively and resolve conflicts.
- Exceptional customer service skills with the ability to cultivate professional business partnerships.
- Demonstrated history in creating innovative event planning strategies and successful event collaborations.
- Excellent facility for overseeing numerous polices and understanding their relationships to one another when analyzing events and promoting best practices.
- The ability to develop long-term working relationships with faculty, staff, donors, alumni, students, and others outside of Stanford.
- Demonstrated competency in budget management, cost accounting and vendor contract relationships. Exceptional analytical and problem-solving skills to review and analyze and synthesize complex financial and scheduling information.
- Proven skills in management of a diverse staff including, motivating, mentoring, staff development and compensation, evaluation assessment, and goals setting. Principles of organizational dynamics, management, training and progressive discipline.
- Demonstrated ability to work in a fast-paced environment and complete work in a timely and accurate manner, coordinate multiple activities, meet deadlines, and work independently; self-motivated with the ability to make improvements, enhance work habits and prioritize assignments, when necessary; and exercise independent judgment on behalf of the department.
- Proficiency in business applications, such as Microsoft Office and the ability to adapt quickly to new technologies and processes. computer literacy; understanding of and ability to apply accounting skills and concepts; ability to adapt to new technologies and processes.
- Recommend, assist, test, or implement process streamlining, system improvements or work flow changes including related change management programs.
- Ability to handle sensitive issues with tact and maintain confidentiality.
- Strong knowledge of industry standards, trends and/or regulatory requirements.
- Possess and maintain a valid CA driver’s license.
Physical Requirements
- Constantly perform desk-based computer tasks.
- Frequently stand/walk, sit, grasp lightly/fine manipulation.
- Frequently use a telephone.
- Occasionally reach/work above shoulders, grasp forcefully, sort/file paperwork, lift/carry/push/pull objects that weigh 10 lbs.
- Rarely twist/bend/stoop/squat, kneel/crawl.
- Possess and maintain physical condition appropriate to the performance of assigned duties and responsibilities which may include sitting or standing for extended periods of time, sometimes in inclement weather conditions, and operating assigned office equipment.
- Ability to maintain a valid, non-commercial California driver’s license.
- Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.
Working Conditions
- Evening, weekend work and shift work will be required.
- Ability to respond to schedule adjustments, sometimes with little advanced notice.
- Ability to respond to campus in a timely manner in the event of an emergency.
- Potential exposure to crowds, protests, unstable situations, loud noises and inclement weather.
- Wear personal protective equipment as defined/required by job assignments.
- Willingness to carry a department issue communication device (mobile phone) and consistently answer calls.
Work Standards
- Interpersonal Skills: demonstrates this ability to work well with Stanford colleagues including senior staff members and clients and with external organizations.
- Promote a culture of safety: demonstrates a commitment to personal responsibility and a value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
- Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the policies found in the University Administrative Guide, the department General Orders, and applicable department policies and procedures.
Special Requirements
- Applicant must pass a detailed police background investigation including a search of local, state, and national files for criminal history.
- Must be able and willing to respond to and work large-scale special events as well as unplanned critical incidents, sometimes with little advance notice.
- All personnel working for the department are responsible for providing public safety services to the community. Personnel will be trained to perform duties outside their normal day-to-day responsibilities, such as dispatching and/or emergency call taking and/or special events logistics support, so they are able to provide support during emergencies and special events. Training includes familiarity with the Incident Command System.
Selection Process (specific order of the process is subject to change)
- Application
- Personal History Questionnaire (PHQ)
- Interview with Department personnel
- Extensive police background investigation
- Personal Interview with the Director of Public Safety
The expected pay range for this position is $179,000 to $225,000 per annum. Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.
Why Stanford is for You
Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:
- Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
- A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
- A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
- Discovery and fun. Stroll through historic sculptures, trails, and museums.
- Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more!
The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
